1 reviews | Active since Oct 2019
NO INTEREST IN CUSTOMERS
Had a bad experience from the start. Booked for 8 travellers on a cruise liner. Never had any interest from Helene Gagiano and no follow-up to enquire about flight tickets or hotel stop-overs and neither any interest in assisting with obtaining visas. Then we discovered when we were on board that the incorrect cabin was booked for two family members with two children. The cruise liner could not help out as it was fully booked and assured us that the booking came through from the travel agency. After following up with Flight Centre on our return, we have now been offered $150.00 discount on a next cruise that has to go through them only. This shows that they acknowledge their careless incorrect booking, $150.00 cannot even buy 4 coffees on a cruise liner! What an insult! We really expected more from them as this was their fault. All I can say is stuff your measly "offer" to compensate for the ridiculous inconvenience experienced for 12 days at sea.
We value our customers trusting us with their travel and deeply regret that this was not your experience.
We appreciate that you have taken the time to share your experience with us and our Customer Experience team will be in contact with you directly.
~E.M.
We value our customers trusting us with their travel and deeply regret that this was not your experience.
We appreciate that you have taken the time to share your experience with us and our Customer Experience team will be in contact with you directly.
~E.M.
We can confirm that our Customer Experience department has been attempting to reach you regarding your concerns raised since the 14th of October and have unfortunately been unable to reach you.
We would like to ensure we look into the concerns raised and would appreciate if you can let us know if there are any alternate details we can reach you on.
~E.M.
We can confirm that our Customer Experience department has been attempting to reach you regarding your concerns raised since the 14th of October and have unfortunately been unable to reach you.
We would like to ensure we look into the concerns raised and would appreciate if you can let us know if there are any alternate details we can reach you on.
~E.M.