1 reviews | Active since Jun 2019
No concern for the safety of travelers
My friend and I booked for a holiday to Egypt in January 2020, with On the Go Tours via Flight Centre. towards the end of January the news reported a spread in the Corona virus to other parts of the world. Throughout the rest of January and February, there was no communication from the travel agency regarding the virus spread. To top it all when the virus was reported to have claimed a life from a Nile cruise in Egypt (which we were scheduled to join) still there was no communication from the travel agency. On wake of the week of the 8th of March (a few days before depature) we decided to contact the travel agency, in order to settle our uncer*****ies regarding our safety on the trip. We were stunned to realised that they had not even bothered to get clarity and more information on the status in Egypt. No additional precaution were put in place to put clients at ease during their stay in Egypt. When we asked what precautions will be taken by the cruise liners that will be used, we were told that passengers will be asked to wash their hands only, nothing on increased hygiene on the cruise liner or increased testing. In all our experience we were told we cannot even postpone our trip to a safer time to travel. NO consideration what so ever. We will lose all our money, for taking our safety seriously and opting not to travel now! This is unfair and inconciderate of them!
Thank you for reaching out and for sharing your concerns with us. During this unprecedented time, we are making every effort to ensure that we are giving our customers every option that is available to them and to support you as our valued customer, in what we fully grasp is a very daunting time.
Although we are dependent on the re-accommodation policies and changes that are allowed from the relevant suppliers, they too consider restrictions on travel and how this may affect customer's journeys. At the time you had reached out, the feedback provided was based on the current circumstances, however, we are thrilled to note that since the last update you had received, a revised policy has been made available by On the Go that will afford you more flexibility in your travel.
Your travel expert and our customer experience team will be in contact with you to ensure you have all the needed and updated information. We thank you again for sharing your concerns and trust the revised policy will ease your concern.
~E.M.
Thank you for reaching out and for sharing your concerns with us. During this unprecedented time, we are making every effort to ensure that we are giving our customers every option that is available to them and to support you as our valued customer, in what we fully grasp is a very daunting time.
Although we are dependent on the re-accommodation policies and changes that are allowed from the relevant suppliers, they too consider restrictions on travel and how this may affect customer's journeys. At the time you had reached out, the feedback provided was based on the current circumstances, however, we are thrilled to note that since the last update you had received, a revised policy has been made available by On the Go that will afford you more flexibility in your travel.
Your travel expert and our customer experience team will be in contact with you to ensure you have all the needed and updated information. We thank you again for sharing your concerns and trust the revised policy will ease your concern.
~E.M.