AP
Adele P
1 reviews | Active since Jan 2019
12 Jul 2021, 08:21
No communication to Refund Request.
Trying to get my refund from company since last year, then February this year.Cruises cancelled due to Covid 19. Cancellation Forms were completed and sent back to Tamara.was told it would take 120 days to process.Its way past 120 days and still no refund +R12 000.00 Sent another email to Tamara, Sandton City branch on 17 June 2021.No response.REFUND NEEDED.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
12 Jul 2021, 11:41Dear Adele P,
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Flight Centre South Africa's reply12 Jul 2021, 11:41
Official
Dear Adele P,
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We will be looking into your concerns and our Customer Experience team will be in contact with you to ensure we look into why your experience was not what we always want for our customers.
~A.C
Flight Centre South Africa's replyOfficial
23 Jul 2021, 16:32 Dear Adele
Our Customer Experience Team has been in contact with you regarding your concerns and has remained at your disposal throughout the process.
We confirm that your refund has been processed to your account and your concerns have been undertaken with the relevant stakeholders.
On behalf of Flight Centre Travel Group, thank you very much for giving us the opportunity to remedy the situation and we genuinely hope your faith in our brand has been restored.
We trust that you will find the above in order and remain at your disposal. ~T.M
Our Customer Experience Team has been in contact with you regarding your concerns and has remained at your disposal throughout the process.
We confirm that your refund has been processed to your account and your concerns have been undertaken with the relevant stakeholders.
On behalf of Flight Centre Travel Group, thank you very much for giving us the opportunity to remedy the situation and we genuinely hope your faith in our brand has been restored.
We trust that you will find the above in order and remain at your disposal. ~T.M
Flight Centre South Africa's reply23 Jul 2021, 16:32
Official
Dear Adele
Our Customer Experience Team has been in contact with you regarding your concerns and has remained at your disposal throughout the process.
We confirm that your refund has been processed to your account and your concerns have been undertaken with the relevant stakeholders.
On behalf of Flight Centre Travel Group, thank you very much for giving us the opportunity to remedy the situation and we genuinely hope your faith in our brand has been restored.
We trust that you will find the above in order and remain at your disposal. ~T.M
Our Customer Experience Team has been in contact with you regarding your concerns and has remained at your disposal throughout the process.
We confirm that your refund has been processed to your account and your concerns have been undertaken with the relevant stakeholders.
On behalf of Flight Centre Travel Group, thank you very much for giving us the opportunity to remedy the situation and we genuinely hope your faith in our brand has been restored.
We trust that you will find the above in order and remain at your disposal. ~T.M