MA
Motlalepule Asare-Marfo
1 reviews | Active since Mar 2009
27 Nov 2023, 00:26
No care attitude/Silence treatment
If I could rate this company a negative rating I would. I phoned their call centre on Friday 17th November 2023 and spoke to a Jesse Neale regarding a promotion they had online for Bali Holiday. I requested some information and then asked him to book for me. To date (26/11/2023) I have not had any response for my request from Jesse. This has left me wondering if this was a **** or false advertising. I have emailed, called and left a message still no positive response. On the 22nd of November 2023, I emailed a branch at Clearwater Mall (A consultant Paige Rugan) She responded on the 23rd saying she will respond to me, I followed up on the 24th and got an out of office message. So still no assistance. To say I am frustrated is an understatement, what do I have to do to get service from Flight Centre SA? I have no accommodation booked and my trip is happening this week.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
27 Nov 2023, 07:51Dear Motlalepule,
Thank you for taking the time to let us know about your experience and the frustration, we sincerely apologise for disappointing you and will address this with the team. We can assure you that our red-hot deals are not false advertising or a ****.
Our Customer Experience team will look into this for you and ensure an expert assists you.
¬A.C
Thank you for taking the time to let us know about your experience and the frustration, we sincerely apologise for disappointing you and will address this with the team. We can assure you that our red-hot deals are not false advertising or a ****.
Our Customer Experience team will look into this for you and ensure an expert assists you.
¬A.C
Flight Centre South Africa's reply27 Nov 2023, 07:51
Official
Dear Motlalepule,
Thank you for taking the time to let us know about your experience and the frustration, we sincerely apologise for disappointing you and will address this with the team. We can assure you that our red-hot deals are not false advertising or a ****.
Our Customer Experience team will look into this for you and ensure an expert assists you.
¬A.C
Thank you for taking the time to let us know about your experience and the frustration, we sincerely apologise for disappointing you and will address this with the team. We can assure you that our red-hot deals are not false advertising or a ****.
Our Customer Experience team will look into this for you and ensure an expert assists you.
¬A.C
Flight Centre South Africa's replyOfficial
27 Nov 2023, 12:27Dear Motlalepule.
Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent experience with agents at our Canal Walk and Clearwater stores. Kindly accept our sincere apologies for the inconvenience caused to you due to our delay in providing you with a quote for your intended trip.
Although our team and suppliers strive for customer satisfaction, it’s evident we’ve fallen short in this instance. We do understand the frustration and stress you might have gone through.
Your concerns have been treated with the utmost priority and we sent the matter to our retail management team for immediate assistance.
Our Canal Walk will provide your quote by the close of business today. For ease of reference, you may contact the team directly.
We want you to know our retail team is always being trained for world-class customer interaction. However, this experience has brought to our attention the fact that our Canal Walk and Clearwater branch may require extra training in this regard. We have accepted this as a growth opportunity, and we will ensure that the team is trained appropriately to avoid a repeat of such an incident.
If you still have further questions about the incident, please do not hesitate to reach out. We’d be happy to talk about them with you.
Kind regards,
~C.M
~C.M
Flight Centre South Africa's reply27 Nov 2023, 12:27
Official
Dear Motlalepule.
Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent experience with agents at our Canal Walk and Clearwater stores. Kindly accept our sincere apologies for the inconvenience caused to you due to our delay in providing you with a quote for your intended trip.
Although our team and suppliers strive for customer satisfaction, it’s evident we’ve fallen short in this instance. We do understand the frustration and stress you might have gone through.
Your concerns have been treated with the utmost priority and we sent the matter to our retail management team for immediate assistance.
Our Canal Walk will provide your quote by the close of business today. For ease of reference, you may contact the team directly.
We want you to know our retail team is always being trained for world-class customer interaction. However, this experience has brought to our attention the fact that our Canal Walk and Clearwater branch may require extra training in this regard. We have accepted this as a growth opportunity, and we will ensure that the team is trained appropriately to avoid a repeat of such an incident.
If you still have further questions about the incident, please do not hesitate to reach out. We’d be happy to talk about them with you.
Kind regards,
~C.M
~C.M