No after sales service at Flight Centre Cape Gate

Please don't use Flight Centre Cape Gate, but if you do insist on Divine Swartz helping you. I purchased an international flight ticket to London on Thursday 22 November 2019, from a consultant whose name I never received. Upon paying I was told it took up to 20mins to print my ticket, but would email it to me if I was unable to wait. I duly agreed and left. Needless to say I didn't receive the promised email. When I called the office of Cape Gate Flight Centre on Friday morning, I was told I would get my email 'I must wait I'll get it just now'.... 'just now' never arrived..... in spite of me making more calls. I had to be inconvenienced and go into Cape Gate centre on Black Friday. When I did Ms Divine Swartz was the only occupant of the shop. When I explained my problem she immediately logged onto her computer, printed my ticket and emailed it to me as well. The consultant who originally helped me then casually walked in, very surprised to see me. When I confronted him, I was told he was 'too busy' to email me as it was Black Friday!!! Yet Ms Swartz was able to help me immediately...... Flight Centre Cape Gate's after sales service leaves much to be desired..... especially if 'you don't want to wait till just now'.......