mP
michael P
1 reviews | Active since Oct 2021
16 Oct 2024, 11:51
No adequate advise when phoning flight centre for assistance with online booking.
Booked a plane ticket from Johannesburg to London online. Needed assistance for which passport to use when booking as i have a british and south african passport. Phoned flight centre to get advise on which passport to use when booking. Flight centre agent could not assist me this, eventually I had to get advise from one of my family members.
Agent on the phone could have had more knowledge on this given their industry.
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Flight Centre South Africa's replyOfficial
16 Oct 2024, 11:56Dear Michael,
Thank you for your feedback, and we’re sorry to hear that we didn’t meet your expectations when you reached out for assistance. We understand that passport-related queries can be confusing, especially when travelling with dual citizenship. While we strive to provide comprehensive advice, we’ll ensure our agents receive additional training in this area to offer better support in the future.
If you need further assistance with your booking or any travel-related questions, we’re here to help! 😊
Safe travels
~A.D
~A.D
Flight Centre South Africa's reply16 Oct 2024, 11:56
Official
Dear Michael,
Thank you for your feedback, and we’re sorry to hear that we didn’t meet your expectations when you reached out for assistance. We understand that passport-related queries can be confusing, especially when travelling with dual citizenship. While we strive to provide comprehensive advice, we’ll ensure our agents receive additional training in this area to offer better support in the future.
If you need further assistance with your booking or any travel-related questions, we’re here to help! 😊
Safe travels
~A.D
~A.D