PN
Pat N
1 reviews | Active since Jun 2018
19 May 2021, 14:41
Nightmare trying to get a refund
Pathetic service !!!Waiting 7 months for a refund and now being told by Deidre Vivier at online support that she will get back to me once they have more information.Surley it doesnt take 7 months to resolve???
Helpful (0)
Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
19 May 2021, 15:06Dear Pat N
We truly are sorry to hear that your experience has been one of frustration. Although there are definite delays in refunds being processed, we would want to ensure that your refund and the finalisation thereof, receive urgent attention.
Our Customer Experience team will be in touch with you directly to look into this for you.
~E.M.
We truly are sorry to hear that your experience has been one of frustration. Although there are definite delays in refunds being processed, we would want to ensure that your refund and the finalisation thereof, receive urgent attention.
Our Customer Experience team will be in touch with you directly to look into this for you.
~E.M.
Flight Centre South Africa's reply19 May 2021, 15:06
Official
Dear Pat N
We truly are sorry to hear that your experience has been one of frustration. Although there are definite delays in refunds being processed, we would want to ensure that your refund and the finalisation thereof, receive urgent attention.
Our Customer Experience team will be in touch with you directly to look into this for you.
~E.M.
We truly are sorry to hear that your experience has been one of frustration. Although there are definite delays in refunds being processed, we would want to ensure that your refund and the finalisation thereof, receive urgent attention.
Our Customer Experience team will be in touch with you directly to look into this for you.
~E.M.
PN
Pat N's updateReviewer Update
20 May 2021, 15:53Thank you ,Emily for your prompt service and sorting out my query really appreciate it.
PN
Pat N's update20 May 2021, 15:53
Reviewer Update
Thank you ,Emily for your prompt service and sorting out my query really appreciate it.
Flight Centre South Africa's replyOfficial
20 May 2021, 16:21Dear Pat N
Thank you kindly for updating your post and for affording us the chance to assist. We would truly never want you to be inconvenienced and we thank you for the chance to provide a solution.
~E.M.
Thank you kindly for updating your post and for affording us the chance to assist. We would truly never want you to be inconvenienced and we thank you for the chance to provide a solution.
~E.M.
Flight Centre South Africa's reply20 May 2021, 16:21
Official
Dear Pat N
Thank you kindly for updating your post and for affording us the chance to assist. We would truly never want you to be inconvenienced and we thank you for the chance to provide a solution.
~E.M.
Thank you kindly for updating your post and for affording us the chance to assist. We would truly never want you to be inconvenienced and we thank you for the chance to provide a solution.
~E.M.