FN
Funi N

1 reviews | Active since Mar 2012

26 Sept 2019, 10:56

Nicholas Botha is the BUSINESS!!!!

Hi Flight Centre,

This review is long overdue but I wanted to give it the attention it deserved.

I was planning a trip with my daughter overseas and reached out to a number of travel agencies to get assistance. I believe that I logged a message for someone to call me back on your website and initially I was under impression that the service would be sub par due to the time it took to respond. BOY WAS I WRONG.

Nicholas Botha from your Durban branch contacted me and he meticulously build me and my daughter a dream holiday. The number of times I asked him to change things, he always responded promptly and with an AMAZING attitude. He knew I was getting quotes from other travel agents and seemed non-plussed by this, just continued to provide AMAZING service. He was so attentive to my needs and he never deviated from my requirements to push the SALE. I am absolutely WOWED by his service. He was truly AMAZING.

Needless to say my trip to Bali with my daughter in December is booked through you. I cannot thank Nicholas enough for the service he rendered. I am absolutely speechless and a little teary over the experience and I haven't even made it to the hotel yet.

Thank you so much for everything Nicholas. I cannot thank you enough. You deserve the world and you shall have it. :-)

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply26 Sept 2019, 11:18
Official
Dear Funi 

It genuinely fills us with joy when we learn of an experience like yours where one of our experts has not only tended to every aspect of your holiday but ensured that it was tailor-made for you. 

Thank you for taking the time to share Nicholas' praises and for your care and consideration app**** to ensure that your experience could be felt by anyone reading your review. 

We will be sure to share your feedback with Nicholas and his team, who we are sure will celebrate this great feedback with him. 

~E.M. 


Flight Centre South Africa
Flight Centre South Africa's reply26 Sept 2019, 11:18
Official
Dear Funi

We agree Nicholas is the 'business.' Nicholas is such a great asset to the Flight Centre family and we are very lucky to have him. 

Thank you for taking the time to share your feedback with us. It is always great to hear when we are staying true to our promise of delivering amazing customer experiences.

Thank you for entrusting both Nicholas and Flight Centre with your travel. We look forward to playing a part in bringing many more travel dreams to life for you. 

Enjoy Bali! We would love to see photos.

~K.T