1 reviews | Active since May 2022
Never use Flight Centre! 6 months without refunds
I booked a trip through Flight Centre (Claremont branch) to Thailand with friends for December 2021 which was cancelled due to Covid-19 restrictions. 3 out of 4 of us still haven't received our refunds almost six months after cancelling our trip (with the fourth person only getting refunded last week). We have been passed around from person to person, hearing excuse after excuse of why we haven't been refunded yet. Every time they say that they have everything they need for the refund, only to make up a new hoop to jump through a few weeks later or stating that they don't have documents that we already sent. We even got told that they have no record of us and I had to prove that we booked through them. I am horrified by their service and recommend that no one use Flight Centre!
We are truly saddened to see your review and sincerely apologise for your experience thus far. We would appreciate the opportunity to get to the bottom of the feedback being provided to you. A Customer Experience Expert will get in touch with you directly to further assist.
~A.C
We are truly saddened to see your review and sincerely apologise for your experience thus far. We would appreciate the opportunity to get to the bottom of the feedback being provided to you. A Customer Experience Expert will get in touch with you directly to further assist.
~A.C
Our records confirm that the refunds have been processed to the respective accounts.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the delay in processing time of the refund. We assure you that this is not the level of service we aspire to and confirm that matter has been addressed with the respective consultant.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Our records confirm that the refunds have been processed to the respective accounts.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the delay in processing time of the refund. We assure you that this is not the level of service we aspire to and confirm that matter has been addressed with the respective consultant.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M