Never take insurance with Flight centre

We took a family holiday in December 2016, an insurance for 2 adults and 2 children. It was a 23day holiday.<br> During our travels our bags were torn damaged by an internal airline \Spice Jet\" pictures were taken and my daughter was ill but i was told the amount was too small for them to pay. Our travel agent was informed -he advise. When we arrived home in January 2016 all relevant documents we had were sent to the Insurance company\"Travel insurance consultants\" I spoke to the agent who confirmed she had received the documents and pictures and will send it to next phase. I received a few emails asking the same question in different words {if i could take the damaged bags to a reputable supplier to confirm if the bags were damaged and the cost incurred\". Who will carry the torn damaged \"useless\" 4 bags back home, really was I expected to do that? When i did call in to question them i got answers like the agent dealing with your case is away when she returns well get her to call. Guess what she has never called going 3 months now I left messages for the manager \"Noel\" to get back to me, to date he has not called. I paid for the insurance to cover me It was a waste of my money. "