FF
Francois F
1 reviews | Active since May 2015
25 May 2022, 06:47
Never buy flight tickets from Flight Centre
I booked a flight to Mauritius in November. Due to Mauritius closing their borders my flight got cancelled. I have asked for a refund and am still waiting. I keep on emailing the online invoicing but get no reply. I have also called the call centre without any success. I will never buy a ticket from them again. Worst travel agent in the world.
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Replies (2)
Flight Centre South Africa's replyOfficial
25 May 2022, 07:05Dear Francois F,
We appreciate your feedback and we are really sorry that we have disappointed you. Our Customer Experience team will get onto this for you right away and investigate the matter.
Please expect communication from our team directly.
~A.C
We appreciate your feedback and we are really sorry that we have disappointed you. Our Customer Experience team will get onto this for you right away and investigate the matter.
Please expect communication from our team directly.
~A.C
Flight Centre South Africa's reply25 May 2022, 07:05
Official
Dear Francois F,
We appreciate your feedback and we are really sorry that we have disappointed you. Our Customer Experience team will get onto this for you right away and investigate the matter.
Please expect communication from our team directly.
~A.C
We appreciate your feedback and we are really sorry that we have disappointed you. Our Customer Experience team will get onto this for you right away and investigate the matter.
Please expect communication from our team directly.
~A.C
Flight Centre South Africa's replyOfficial
27 May 2022, 15:42Dear Francois F,
Thank you for allowing our Customer Experience team to assist with looking into this matter for you. We can confirm that your refund has been processed back to the nominated details.
On behalf of Flight Centre please accept our sincere apologies for the delay in getting back to you.
~A.C
Thank you for allowing our Customer Experience team to assist with looking into this matter for you. We can confirm that your refund has been processed back to the nominated details.
On behalf of Flight Centre please accept our sincere apologies for the delay in getting back to you.
~A.C
Flight Centre South Africa's reply27 May 2022, 15:42
Official
Dear Francois F,
Thank you for allowing our Customer Experience team to assist with looking into this matter for you. We can confirm that your refund has been processed back to the nominated details.
On behalf of Flight Centre please accept our sincere apologies for the delay in getting back to you.
~A.C
Thank you for allowing our Customer Experience team to assist with looking into this matter for you. We can confirm that your refund has been processed back to the nominated details.
On behalf of Flight Centre please accept our sincere apologies for the delay in getting back to you.
~A.C