1 reviews | Active since Mar 2018
NEVER BOOK WITH FLIGHT CENTRE!!!! AWEFUL EXPERIENCE
I booked my December Holiday with Flight Centre, I gave Lauren My budget an she sent me a quote which I agreed to, before I could make payment the amount had increased by R4000. I paid a portion up front knowing the accommodation was reserved and then in October, closer to the trip i started researching the area and discovered after reading alot of reviews that this was not the safest area, and being tourists i was not comfortable, I thought that as a agent she would have checked and made sure, before booking a hotel in an unsafe area. I called and messaged her to let her know i was not happy and that she should look for something else, she advised that she was away and would have a look upon her return, without considering that pricing continue to increase closer to December. When she did send me further option the cost difference was approx R10,000 and exorbitant amount. I reluctantly agreed and asked her to book, at that point she said they room was taken, she had not reserved it. So I requested that she find me something closer to the city centre, which is safer. We were eventually downgraded from a 4* hotel to a 2* apartment and I had to pay in an additional R700. The hotel was **********!!! We stayed at the Aparthotel in December / Jan, this was the worst Hotel I have ever stayed at. we checked in late and were given a room on the 3rd floor, the room had a bit of a smell and was a little run down, the curtains looked like they hadn't been washed in years, and the the room cupboards were broken,I assumed that this is just what the rooms looked like and stayed. the following evening we arrived back at our room and there was a ****roach in kitchen area. ... the next day there was no electricity in the room and when we inquired the electrician was not available and they offered to give a room to cook only. but the room plugs were not working either. When we returned that evening I requested a room change, and were given a room on the 6th floor, nice enough room alot better then the first room we had, however the sleeper couch mattress was so thin possibly meant for small kids. My kids could not sleep on that matress so after unpacking I went down to ask if the could change the couch. This was not possible and then the suggested a room on the 7th floor...this was a really nice room clean and neat, I wondered why we were not offered this to begin with...When we had moved all our things again the guy at reception said that he was unable to book this room and said we needed to move again. At this point I just refused to leave the room and said they must make another plan because I was not prepared to move for the 3rd time, my husband was abled to defuse the situaation and came to a soloution with the guy at the front desk and we stayed in the room only to have another problem....NO HOT WATER... the guy came up to do something in main box and switched the hot water on but we had to wait till the morning to shower, this continued for the following 2 days, we could shower with hot water in in the morning but there was not hot water in the evening. This was a really distasteful. I will never book with flight centre again
Thank you for taking the time to raise your concerns with us. We regret that your experience with us and the hotel was not great and would appreciate the opportunity to get to the bottom of this. Our Customer Experience team will contact you directly to assist.
~A.C
Thank you for taking the time to raise your concerns with us. We regret that your experience with us and the hotel was not great and would appreciate the opportunity to get to the bottom of this. Our Customer Experience team will contact you directly to assist.
~A.C
Thank you again for taking the time to raise your concerns with us. We can confirm that our Customer Experience Team has investigated this case and has found that all due processes were followed by the travel expert who assisted with your booking. Furthermore, it was noted that, although Flight Centre was not afforded the opportunity to address your concerns during your stay at Aparthotel Adagio Access Paris Porte De Charenton, the course of action that you took in approaching the property's management was correct and is in line with Flight Centre Booking terms and conditions.
We are mindful that you have expressed dissatisfaction with the outcome of this matter. We endeavour, always, to provide feedback in order to afford clarity and strive to reach an amicable solution, which regrettably in this instance, we did not.
Our Customer Experience team remains at your disposal should you require further assistance.
~R.N.
Thank you again for taking the time to raise your concerns with us. We can confirm that our Customer Experience Team has investigated this case and has found that all due processes were followed by the travel expert who assisted with your booking. Furthermore, it was noted that, although Flight Centre was not afforded the opportunity to address your concerns during your stay at Aparthotel Adagio Access Paris Porte De Charenton, the course of action that you took in approaching the property's management was correct and is in line with Flight Centre Booking terms and conditions.
We are mindful that you have expressed dissatisfaction with the outcome of this matter. We endeavour, always, to provide feedback in order to afford clarity and strive to reach an amicable solution, which regrettably in this instance, we did not.
Our Customer Experience team remains at your disposal should you require further assistance.
~R.N.