LS
Lubelihle S
1 reviews | Active since Oct 2019
29 Nov 2020, 07:32
Need my money back
So I booked a flight to CapeTown and after booking. I was told what we supposed to go for in CapeTown is no longer going to take place. After an hour of booking I've tried to cancel. They refusing for me to cancel and have my money back.
Helpful (0)
Replies (6)0
Replies (6)
Flight Centre South Africa's replyOfficial
29 Nov 2020, 09:08Dear Lubelihle S
We are sorry that your plans changed so suddenly and understand that this can be frustrating. When you book with Flight Centre, we act as the agent and pay your money directly to the airline who are the providers of your travel service. Any cancellation penalties would be imposed by the airline and when making a booking with us, we provide you with this information so that you are aware of the cancellation penalty that would be imposed on your booking.
If this was not your experience, we will certainly investigate the matter to understand what went wrong. We would need more detail surrounding your specific booking. Please email your contact details and booking reference to customerATfctg.co.za.
~Kim
We are sorry that your plans changed so suddenly and understand that this can be frustrating. When you book with Flight Centre, we act as the agent and pay your money directly to the airline who are the providers of your travel service. Any cancellation penalties would be imposed by the airline and when making a booking with us, we provide you with this information so that you are aware of the cancellation penalty that would be imposed on your booking.
If this was not your experience, we will certainly investigate the matter to understand what went wrong. We would need more detail surrounding your specific booking. Please email your contact details and booking reference to customerATfctg.co.za.
~Kim
Flight Centre South Africa's reply29 Nov 2020, 09:08
Official
Dear Lubelihle S
We are sorry that your plans changed so suddenly and understand that this can be frustrating. When you book with Flight Centre, we act as the agent and pay your money directly to the airline who are the providers of your travel service. Any cancellation penalties would be imposed by the airline and when making a booking with us, we provide you with this information so that you are aware of the cancellation penalty that would be imposed on your booking.
If this was not your experience, we will certainly investigate the matter to understand what went wrong. We would need more detail surrounding your specific booking. Please email your contact details and booking reference to customerATfctg.co.za.
~Kim
We are sorry that your plans changed so suddenly and understand that this can be frustrating. When you book with Flight Centre, we act as the agent and pay your money directly to the airline who are the providers of your travel service. Any cancellation penalties would be imposed by the airline and when making a booking with us, we provide you with this information so that you are aware of the cancellation penalty that would be imposed on your booking.
If this was not your experience, we will certainly investigate the matter to understand what went wrong. We would need more detail surrounding your specific booking. Please email your contact details and booking reference to customerATfctg.co.za.
~Kim
LS
Lubelihle S's updateReviewer Update
29 Nov 2020, 09:24I tried sending an email to you just now but it says address not found.
LS
Lubelihle S's update29 Nov 2020, 09:24
Reviewer Update
I tried sending an email to you just now but it says address not found.
LS
Lubelihle S's updateReviewer Update
29 Nov 2020, 09:26And also also I wasn't told of any cancellation fee. I had to google it on my own. And it says am liable for a refund
LS
Lubelihle S's update29 Nov 2020, 09:26
Reviewer Update
And also also I wasn't told of any cancellation fee. I had to google it on my own. And it says am liable for a refund
Flight Centre South Africa's replyOfficial
29 Nov 2020, 09:43Hi Lubelihle S
You need to replace AT with the email symbol. Hello Peter does not publish email addresses unfortunately. You can also visit our website to find our email address under the contact page.
We would be happy to investigate why you were not advised of any penalty as when booking with us, you are presented with a flight itinerary which you need to review before making payment. When booking on our website, you are also required to review the penalties prior to checking out.
Once we have your details, our Customer Experience team will be in touch on Monday morning.
~Kim
You need to replace AT with the email symbol. Hello Peter does not publish email addresses unfortunately. You can also visit our website to find our email address under the contact page.
We would be happy to investigate why you were not advised of any penalty as when booking with us, you are presented with a flight itinerary which you need to review before making payment. When booking on our website, you are also required to review the penalties prior to checking out.
Once we have your details, our Customer Experience team will be in touch on Monday morning.
~Kim
Flight Centre South Africa's reply29 Nov 2020, 09:43
Official
Hi Lubelihle S
You need to replace AT with the email symbol. Hello Peter does not publish email addresses unfortunately. You can also visit our website to find our email address under the contact page.
We would be happy to investigate why you were not advised of any penalty as when booking with us, you are presented with a flight itinerary which you need to review before making payment. When booking on our website, you are also required to review the penalties prior to checking out.
Once we have your details, our Customer Experience team will be in touch on Monday morning.
~Kim
You need to replace AT with the email symbol. Hello Peter does not publish email addresses unfortunately. You can also visit our website to find our email address under the contact page.
We would be happy to investigate why you were not advised of any penalty as when booking with us, you are presented with a flight itinerary which you need to review before making payment. When booking on our website, you are also required to review the penalties prior to checking out.
Once we have your details, our Customer Experience team will be in touch on Monday morning.
~Kim
LS
Lubelihle S's updateReviewer Update
29 Nov 2020, 09:47Thank you. I did send an email
LS
Lubelihle S's update29 Nov 2020, 09:47
Reviewer Update
Thank you. I did send an email
Flight Centre South Africa's replyOfficial
30 Nov 2020, 10:14Dear Lubelihle S
Thank you for the update. We have been monitoring and regrettably, haven't received your email as yet. If you can kindly re-send your email to *** (AT replaced by the @ sign).
As soon as we have your details, our Customer Experience team will be in touch.
~Emily
Thank you for the update. We have been monitoring and regrettably, haven't received your email as yet. If you can kindly re-send your email to *** (AT replaced by the @ sign).
As soon as we have your details, our Customer Experience team will be in touch.
~Emily
Flight Centre South Africa's reply30 Nov 2020, 10:14
Official
Dear Lubelihle S
Thank you for the update. We have been monitoring and regrettably, haven't received your email as yet. If you can kindly re-send your email to *** (AT replaced by the @ sign).
As soon as we have your details, our Customer Experience team will be in touch.
~Emily
Thank you for the update. We have been monitoring and regrettably, haven't received your email as yet. If you can kindly re-send your email to *** (AT replaced by the @ sign).
As soon as we have your details, our Customer Experience team will be in touch.
~Emily