NK
Nestar K
1 reviews | Active since Nov 2021
16 Apr 2022, 09:15
My refund
I have been complaining about one thing and now I am tired, I app**** for a refund in January the 3rd 2022 and waiting period is 12 weeks, now is the 16th of April 2022 my money is not in my account, no one is communicating with me, can I please get my money back, flight centre in Sandton please deposit my money this is too much now.
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Replies (2)
Flight Centre South Africa's replyOfficial
16 Apr 2022, 09:37Dear Nestar K
Thank you for sharing your concerns with us here. We can confirm that our Customer Experience team is in receipt of the concerns raised this morning and will look into your pending refund. We truly apologise that you have been inconvenienced and will ensure the needed feedback is shared with you directly.
~E.M.
Thank you for sharing your concerns with us here. We can confirm that our Customer Experience team is in receipt of the concerns raised this morning and will look into your pending refund. We truly apologise that you have been inconvenienced and will ensure the needed feedback is shared with you directly.
~E.M.
Flight Centre South Africa's reply16 Apr 2022, 09:37
Official
Dear Nestar K
Thank you for sharing your concerns with us here. We can confirm that our Customer Experience team is in receipt of the concerns raised this morning and will look into your pending refund. We truly apologise that you have been inconvenienced and will ensure the needed feedback is shared with you directly.
~E.M.
Thank you for sharing your concerns with us here. We can confirm that our Customer Experience team is in receipt of the concerns raised this morning and will look into your pending refund. We truly apologise that you have been inconvenienced and will ensure the needed feedback is shared with you directly.
~E.M.
Flight Centre South Africa's replyOfficial
21 Apr 2022, 15:25Dear Nestar
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the delay in getting the refund processed to your account. We assure you that this is not the level of service we aspire to and confirm that the relevant stakeholders have been made aware of the same.
Our records indicate that the refund was processed to your account on the 20th of April.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the delay in getting the refund processed to your account. We assure you that this is not the level of service we aspire to and confirm that the relevant stakeholders have been made aware of the same.
Our records indicate that the refund was processed to your account on the 20th of April.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Flight Centre South Africa's reply21 Apr 2022, 15:25
Official
Dear Nestar
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the delay in getting the refund processed to your account. We assure you that this is not the level of service we aspire to and confirm that the relevant stakeholders have been made aware of the same.
Our records indicate that the refund was processed to your account on the 20th of April.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the delay in getting the refund processed to your account. We assure you that this is not the level of service we aspire to and confirm that the relevant stakeholders have been made aware of the same.
Our records indicate that the refund was processed to your account on the 20th of April.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M