1 reviews | Active since Aug 2017

03 Aug 2017, 11:31

Mistakes blamed on third parties

<p>My partner (Mr. D Strydom) and I went to Flight centre in Nelspruit to book our holiday to Thailand that we saved for. </p> <p>We wanted to stay right on the beach, but was told by the consultant that it was "unsave", which we later found out was only said to get us booked into the hotels with whom they had deals.</p> <p>At one of the hotels we were left behind by the taxi as the "third party" tranfer company didnt let us know how late we would be picked up. We had to pay an extra R1500 to get to our next destination.</p> <p>At one of the hotels where we were promised a sea view they were busy with renovations and we were put in a garden cottage.. </p> <p>Our flight plan was changed hours before our flight in such a way that we had two stopovers instead of one and lost half a day of our vacation.</p> <p>When we got to ****et..eventually..our transfer wasnt there because we were supposed to land earlier that afternoon...we had to go look for a taxi at 1h30 in the morning. On one of our transfer flights back we had to sit for 6 hours as it seems that little thought was given on how uncomfotable we might be. </p> <p>After numerous emails flight centre just refused to reimburse us and blamed everything on the so called third parties</p> <p>Shame on you FLIGHT CENTRE AND BE SURE THAT WE WILL NOT BE USING YOU EVER AGAIN!!!</p>

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply03 Aug 2017, 13:11
Official

Dear lilla-van-dam

Thank you for your comments posted on the Hello Peter website.

All feedback has been afforded to you by our Customer Care department. We regret that you are not satisfied with the response provided. As already conveyed, we have received feedback from the suppliers who had provided you with the services utilised. The feedback received from yourself is contradictory to that of the relevant suppliers and no reimbur*****t will be due as all products were utilised and all necessary information provided.

Kindly refer to the comprehensive feedback conveyed to you yesterday. We apologise for any inconvenience experienced.

Kind regards

FCTG Team

's update03 Aug 2017, 13:22
Reviewer Update

All we asked was that you would take responsibility for the bookings made through you...

We are not interested in a lengthy discussion or excuses...

As I said we booked through FLIGHT CENTRE....

BE RESPONSIBLE!!!

WITH THIS I NOW DEEM THIS MATTER CLOSED AND WE WILL FOREVER FROWN ON THE WAY YOU TREATED CLIENTS WHO BOOKED ALMOST 4 MONTHS IN ADVANCE AND WAS FORCED TO MAKE PAYMENT WITHIN A TIME SPAN OF 15 MINUTES...

QUICK TO TAKE THE PAYMENT BUT THEN IT SEEMS THE RESPONSIBILITY STOPPED...WE WOULD HAVE DONE BETTER IF WE BOOKED THIS HOLIDAY OURSELVES!!!

CASE OVER AND DONE!!!!