MISLEADING OFFER ON WEBSITE

https://www.flightcentre.co.za/product/cruises/msc-cruises/south-africa- **********

This is the offer I was interested in. I called Flight Centre and indicated that I was from Durban. They put me through to an agent. I explained to the agent that I saw a special on the website for a cruise in November that i was interested in.

4-Night Portuguese Island & Pomene Cruise : MSC Musica from R 5,350* per person

New Ship in SA waters! Up to 50% Discount on brochure rates - Early Booking Rates Travel Dates:08 November 2018 Departure Only Departing From: Durban Duration: 4 nights Cruise Line: MSC Cruises Domestic Cruise Ship: MSC Musica.

Ok so I understood the 'from' part what I didn't know was the discount i would receive if i booked earlier as indicated above. So i had asked the lady and she was unable to assist me. She mentioned that MSC had given them the prices and they were obliged to follow. I said I didn't understand that as the prices are the same as MSC (I had called and spoken to an agent). The lady i had spoken to me could not answer me? So my question is this... if the price states from R5350pps and if for some reason this deal was not available anymore, should that not have been removed from the website? if that was an over sight then what does the ' Early Booking Rates' mean if its the same as the MSC rates? how is it cheaper? Is this not misleading to the public? I explained on many occasions that I was prepared to make payment today as long as i understood the t&c's in terms of the discounts etc.

What upsets me the most is that the lady I spoke to Nimi or Mimi or Mimco, was unable to explain why I could not get a cabin for the R5350. She wasn't even aware that there was a special with that price on.

Come on guys, i work in the retail industry and I understand how important attention to detail is, surely your agents should be fully equipped to answer questions instead of mumbling and fumbling over questions. I am extremely disappointed with the service I received from this company.