1 reviews | Active since May 2016
Misleading and false advertising
They advertised this week about a Whale of a Sale which promised exciting prices. Unfortunately it is a ****. When you call them, they say that price is not valid for the period I want to travel. So I said ok, tell me when it is valid for because I wanted the advertised rates. The consultant then said I must give her dates and she'll check if she can get those prices!!! When I asked her to tell me when the prices are valid for, she said she cannot tell me. It's a **** to attract people to get ******* into a higher price once we contact them. They offer all kind of alternatives except the advertised one. Why don't they, like other travel agencies, have a calendar which shows all their specials and the periods during which the prices are valid? Why do they make it sound as if it is too complicated for them to check these details out.
Thank you for reaching out and for sharing what we understand was a frustrating experience.
We will reach out to you directly to get more information on your experience and to ensure we get to the bottom of your concerns.
~E.M.
Thank you for reaching out and for sharing what we understand was a frustrating experience.
We will reach out to you directly to get more information on your experience and to ensure we get to the bottom of your concerns.
~E.M.
Our Customer Experience team have reached out to you to ensure we assist in resolving your concerns, however we have unfortunately not received any further information on your experience.
We remain at your disposal and will await further information from you.
~E.M.
Our Customer Experience team have reached out to you to ensure we assist in resolving your concerns, however we have unfortunately not received any further information on your experience.
We remain at your disposal and will await further information from you.
~E.M.
