MR
Matthew R
1 reviews | Active since Apr 2019
17 Apr 2019, 15:10
Managers - missing in action. .....or not!
When something goes wrong where's the back-up within the organisation? A branch consultant has to fix a mess-up, a colleague who has moved on to higher places within the organisation, made months previously? Where is the manager? Missing. For two days. No reply on their cell. Where is that manager's manager? Who is there to help that branch consultant? No international line in the branch to fix or confirm overseas information..... How can anyone deliver a good service within those circumstances?????
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Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
17 Apr 2019, 15:43Dear Matthew
We would never want our customers left without the assistance they need and would certainly appreciate the opportunity to assist.
If you can please provide us with further details on your experience through *** za.
~ E.M.
We would never want our customers left without the assistance they need and would certainly appreciate the opportunity to assist.
If you can please provide us with further details on your experience through *** za.
~ E.M.
Flight Centre South Africa's reply17 Apr 2019, 15:43
Official
Dear Matthew
We would never want our customers left without the assistance they need and would certainly appreciate the opportunity to assist.
If you can please provide us with further details on your experience through *** za.
~ E.M.
We would never want our customers left without the assistance they need and would certainly appreciate the opportunity to assist.
If you can please provide us with further details on your experience through *** za.
~ E.M.
Flight Centre South Africa's replyOfficial
18 Apr 2019, 08:19Dear Matthew
Thank you for the further information and detail.
We will be in touch to assist and to make sure you receive the assistance you need.
~ E.M.
Thank you for the further information and detail.
We will be in touch to assist and to make sure you receive the assistance you need.
~ E.M.
Flight Centre South Africa's reply18 Apr 2019, 08:19
Official
Dear Matthew
Thank you for the further information and detail.
We will be in touch to assist and to make sure you receive the assistance you need.
~ E.M.
Thank you for the further information and detail.
We will be in touch to assist and to make sure you receive the assistance you need.
~ E.M.
Flight Centre South Africa's replyOfficial
23 Apr 2019, 17:16Dear Matthew
Our Customer Care team have been in contact with Madeline and will ensure that her complete concerns are addressed.
~ E.M.
Our Customer Care team have been in contact with Madeline and will ensure that her complete concerns are addressed.
~ E.M.
Flight Centre South Africa's reply23 Apr 2019, 17:16
Official
Dear Matthew
Our Customer Care team have been in contact with Madeline and will ensure that her complete concerns are addressed.
~ E.M.
Our Customer Care team have been in contact with Madeline and will ensure that her complete concerns are addressed.
~ E.M.