AW
Amri W
1 reviews | Active since Dec 2021
07 Dec 2021, 08:27
Lost money due to cancellation for THEIR side
Over R5,000 lost on a booking through flight centre due to new covid regulations. Would not recommend using them until Covid is over at least.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
07 Dec 2021, 09:05Dear Amri
Thank you for letting us know about your experience. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of this.
A Customer Experience expert will get in touch with you and assist with looking in to your concerns.
~A.C
A Customer Experience expert will get in touch with you and assist with looking in to your concerns.
~A.C
Flight Centre South Africa's reply07 Dec 2021, 09:05
Official
Dear Amri
Thank you for letting us know about your experience. The frustration you have shared is definitely not what we want for our customers and we would appreciate the opportunity to get to the bottom of this.
A Customer Experience expert will get in touch with you and assist with looking in to your concerns.
~A.C
A Customer Experience expert will get in touch with you and assist with looking in to your concerns.
~A.C
Flight Centre South Africa's replyOfficial
10 Dec 2021, 15:56Dear Amri,
Thank you for allowing us the opportunity to assist with looking into your concerns and providing feedback. We truly regret that the feedback provided by the expert in regards to the cancellation penalties being charged by the supplier was not satisfactory.
We hope that the feedback from our Customer Experience Expert provided the needed clarity. We remain available to assist.
~A.C
Thank you for allowing us the opportunity to assist with looking into your concerns and providing feedback. We truly regret that the feedback provided by the expert in regards to the cancellation penalties being charged by the supplier was not satisfactory.
We hope that the feedback from our Customer Experience Expert provided the needed clarity. We remain available to assist.
~A.C
Flight Centre South Africa's reply10 Dec 2021, 15:56
Official
Dear Amri,
Thank you for allowing us the opportunity to assist with looking into your concerns and providing feedback. We truly regret that the feedback provided by the expert in regards to the cancellation penalties being charged by the supplier was not satisfactory.
We hope that the feedback from our Customer Experience Expert provided the needed clarity. We remain available to assist.
~A.C
Thank you for allowing us the opportunity to assist with looking into your concerns and providing feedback. We truly regret that the feedback provided by the expert in regards to the cancellation penalties being charged by the supplier was not satisfactory.
We hope that the feedback from our Customer Experience Expert provided the needed clarity. We remain available to assist.
~A.C