Lose if you do and Lose if you dont!!

We purchased a cruise with Flight Center at the expo this year. During the months that followed, the agent sent us information relating to the offer. When discussed with friends who purchased the same cruise, and looking back at the package that was offered, we found some discrepancies. Disgruntled, I took this up with Flight Center directly and was assisted by a Customer Care consultant, who made the necessary changes as per what was advertised. During the days nearing our holiday, we did not get any calls or assistance from anyone at Flight Center regarding the upcoming trip. As avid travelers, we were surprised as this was not what we were accustomed to when we booked with other agents, but then assumed that this was the Flight Center culture. When we mentioned this to our friends, they advised that they were assisted by their consultant with check ins, advice, etc. Whilst on holiday, we met other South African who also booked through Flight Center and shared their experience about the assistance received till the last hour.

Our experience was certainly a disappointing one, first with nearly being deprived of what others received although paying the same price for a package and secondly receiving no service whatsoever after making a complaint.