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Nolitha N

1 reviews | Active since Nov 2017

03 Nov 2020, 14:44

Lily Fourie Flight Center Travel Expert

The Star Award goes to Lily Fourie an Expert Travel Agent doe her dazzling customer service. When I needed a flight ticket to Taiwan, Lily went beyond and above her expected service: She unexpectedly responded to my emails sent at night, over weekends with detailed feedback. She is at most times kind, patient, friendly and amazingly enthusiastic. She gave constant updates, feedbacks,followed up and ensured that COVID 19 regulations were adhered to, understood and was always flexible to assist with whatever requested information. Her emails would give referrals of places to obtain information from, steps to follow to get anything resolved and would call to remind the travellers of outstanding tasks or whatever was needed.

Lily Fourie's service was mind blowing, and made my travel a breeze at a stressful time of COVID 19. She is a star and deserves an award.

Thank you.

Lily Fourie

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply03 Nov 2020, 15:05
Official
Dear  Nolitha N 

WOW! Your feedback has completely dazzled us and made us incredibly happy. Thank you for recognising Lilly and for awarding her a 5-star review. Lilly is a gem and a true asset to our team. We are extremely fortunate to have her in our employ. 

We understand that navigating travel during these times of Covid is extremely tricky. Nothing has been of greater importance than ensuring that our customers are supported 24/7 and that we afford peace of mind at all times. We are delighted to hear that this was your experience with Lilly. 

We appreciate your support of Lilly and Flight Centre. We look forward to playing a role in your future travel arrangements, as your travel retailer of choice. 

Take care and stay safe.
~Kim