PA
Pulcherie A
1 reviews | Active since Mar 2019
18 Oct 2020, 19:34
Lack of professionalism
Flight centre in canal walk is very unprofessional. I don't know the use of them taking personal details of customers and not be able to inform them when the flight has been canceled or rescheduled. What's the point of going there?
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
18 Oct 2020, 20:23Dear Pulcherie A
We are genuinely sorry to hear that your experience was one of disappointment. We pride ourselves on exceptional customer experiences and we would greatly appreciate the opportunity to get to the bottom of what went wrong.
Our Customer Experience team will be in touch with you directly to gather further information on your experience.
~Emily
We are genuinely sorry to hear that your experience was one of disappointment. We pride ourselves on exceptional customer experiences and we would greatly appreciate the opportunity to get to the bottom of what went wrong.
Our Customer Experience team will be in touch with you directly to gather further information on your experience.
~Emily
Flight Centre South Africa's reply18 Oct 2020, 20:23
Official
Dear Pulcherie A
We are genuinely sorry to hear that your experience was one of disappointment. We pride ourselves on exceptional customer experiences and we would greatly appreciate the opportunity to get to the bottom of what went wrong.
Our Customer Experience team will be in touch with you directly to gather further information on your experience.
~Emily
We are genuinely sorry to hear that your experience was one of disappointment. We pride ourselves on exceptional customer experiences and we would greatly appreciate the opportunity to get to the bottom of what went wrong.
Our Customer Experience team will be in touch with you directly to gather further information on your experience.
~Emily
Flight Centre South Africa's replyOfficial
20 Oct 2020, 13:04Dear Pulcherie A
Thank you for allowing us to investigate your experience and to identify opportunities that will allow us to do 100% better next time. We sincerely apologise that your experience had been negatively affected and truly hope that the measures taken to learn from your insights, will go a long way in showing you that we genuinely care.
~Emily
Thank you for allowing us to investigate your experience and to identify opportunities that will allow us to do 100% better next time. We sincerely apologise that your experience had been negatively affected and truly hope that the measures taken to learn from your insights, will go a long way in showing you that we genuinely care.
~Emily
Flight Centre South Africa's reply20 Oct 2020, 13:04
Official
Dear Pulcherie A
Thank you for allowing us to investigate your experience and to identify opportunities that will allow us to do 100% better next time. We sincerely apologise that your experience had been negatively affected and truly hope that the measures taken to learn from your insights, will go a long way in showing you that we genuinely care.
~Emily
Thank you for allowing us to investigate your experience and to identify opportunities that will allow us to do 100% better next time. We sincerely apologise that your experience had been negatively affected and truly hope that the measures taken to learn from your insights, will go a long way in showing you that we genuinely care.
~Emily