SS
Sune S
1 reviews | Active since Sept 2021
24 Sept 2021, 09:42
Lack of communication
We have booked a holiday through flight center. Unfortunately covid happened and we had to postpone. However, during this time we have not received one email, call or any firm of communication from flight center. We now want to rebook. This proves to be a even greater challenge as only the agent you booked with can assist you, she is however working from home. We left multiple messages at the branch for the agent to call us back so we can rebook but this simply does not happen. We can't go to the branch during the week as we have to work so weekends is our only available time. The lack of communication is absolutely horrible and we will never book through flight center again
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Replies (2)
Flight Centre South Africa's replyOfficial
24 Sept 2021, 12:23Dear Sune
We are truly sorry to hear about your experience. We can assure you that this is certainly not the experience that Flight Centre wants for its customers. One of our Customer Experience experts will be in touch with you to assist.
~LM
We are truly sorry to hear about your experience. We can assure you that this is certainly not the experience that Flight Centre wants for its customers. One of our Customer Experience experts will be in touch with you to assist.
~LM
Flight Centre South Africa's reply24 Sept 2021, 12:23
Official
Dear Sune
We are truly sorry to hear about your experience. We can assure you that this is certainly not the experience that Flight Centre wants for its customers. One of our Customer Experience experts will be in touch with you to assist.
~LM
We are truly sorry to hear about your experience. We can assure you that this is certainly not the experience that Flight Centre wants for its customers. One of our Customer Experience experts will be in touch with you to assist.
~LM
Flight Centre South Africa's replyOfficial
30 Sept 2021, 17:35Dear Sune
Thank you for affording us the opportunity to assist with your concerns.
In our investigation, we had found that staff movement within our organisation had resulted in the breakdown in communication between yourself and the consultant who had initially made your booking. Understandably this must have been frustrating for you and is indeed regrettable.
We can confirm that we managed to put you in contact with the travel expert who is assisting you with rebooking your holiday and that our Customer Experince team will continue to monitor to ensure that your travel booking is concluded accordingly.
~L.M
Thank you for affording us the opportunity to assist with your concerns.
In our investigation, we had found that staff movement within our organisation had resulted in the breakdown in communication between yourself and the consultant who had initially made your booking. Understandably this must have been frustrating for you and is indeed regrettable.
We can confirm that we managed to put you in contact with the travel expert who is assisting you with rebooking your holiday and that our Customer Experince team will continue to monitor to ensure that your travel booking is concluded accordingly.
~L.M
Flight Centre South Africa's reply30 Sept 2021, 17:35
Official
Dear Sune
Thank you for affording us the opportunity to assist with your concerns.
In our investigation, we had found that staff movement within our organisation had resulted in the breakdown in communication between yourself and the consultant who had initially made your booking. Understandably this must have been frustrating for you and is indeed regrettable.
We can confirm that we managed to put you in contact with the travel expert who is assisting you with rebooking your holiday and that our Customer Experince team will continue to monitor to ensure that your travel booking is concluded accordingly.
~L.M
Thank you for affording us the opportunity to assist with your concerns.
In our investigation, we had found that staff movement within our organisation had resulted in the breakdown in communication between yourself and the consultant who had initially made your booking. Understandably this must have been frustrating for you and is indeed regrettable.
We can confirm that we managed to put you in contact with the travel expert who is assisting you with rebooking your holiday and that our Customer Experince team will continue to monitor to ensure that your travel booking is concluded accordingly.
~L.M