1 reviews | Active since Feb 2017

26 Nov 2022, 11:59

Joy of working with Flight Centre

<div>We have had the privilege of using Flight Centre, La Lucia Mall branch, for 2 trips this year. During the 1st experience it was necessary to change agents as the first one resigned to take up other employment. The changeover was absolutely smooth and excellently done. In all circumstances, the staff have been helpful, professional and efficient. There are always smiles for every customer. Even when we were in a predicament in Italy all it took was 1 phone call for our problem to be solved. This is definitely a 5-star business</div>

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Replies (3)
Flight Centre South Africa
Flight Centre South Africa's reply26 Nov 2022, 14:52
Official
Dear Vicky
We are pleased out La-Lucia store has delighted you. We have however noted that you have only given the interaction 1 star. May we ask that you please amend the rating and provide us with the name of the consultant who assured you had a seamless experience as we want to give them the recognition they deserve. ~T.M
's update26 Nov 2022, 15:08
Reviewer Update
Ooops!!! Big blunder. I forgot to add the other 4 stars to my review. There is no question that Flight Centre La Lucia Mall should have 5 Stars. Our 1st agent was Courtney Heman and is now Theresa Leclezio.
Flight Centre South Africa
Flight Centre South Africa's reply26 Nov 2022, 15:37
Official
Hi Vicky, Theresa will be super chuffed with this incredible feedback. Should you be unable to change the stars please feel free to delete this review and provide her with a 5-star review. Kind Regards ~T.M