Invoice paid and told afterwards my booking is not available!

Hi,

I made an enquiry for 5 nights at Sun City for our wedding anniversary. I received a quotation, accepted the quotation, received an invoice, made a payment and was told afterwards that my booking is no longer available.

I then got a call from Liana Jonker (agent) telling me that they can not guarantee the booking as their agreement with Sun City is different to other suppliers and that they can only confirm after receiving payment. I asked her where this is stated in the T&C's, she stated that this is an internal arrangement and is nowhere for me to see.

I find this totally unacceptable. How can I be quoted on something that is not available in the first place? Nevermind being billed and forced to pay within 2 hours to secure my booking.

Please contact me asap!

Thank you.