MP
Merwe P
1 reviews | Active since Mar 2020
15 Mar 2020, 15:58
Inflexibility from travel agencies and major airliners
How is it possible that travel agencies and major airline companies refuse to refund clients for travel arrangements being made to countries which are in lock down due to the Corona virus. Nobody knows what is going to happen and people in general will feel uncomfortable to travel in the foreseeable future. One should expect additional flexibility due to extra ordinary circumstances.
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Replies (3)
Flight Centre South Africa's replyOfficial
15 Mar 2020, 19:01Dear Merwe P
We understand that these are challenging times and are doing our best to assist where possible in re-accommodating our customers. Please get in touch with us on customerATfctg.co.za with more detail around your booking. One of our Customer Experience Experts will be in touch.
~K.T
We understand that these are challenging times and are doing our best to assist where possible in re-accommodating our customers. Please get in touch with us on customerATfctg.co.za with more detail around your booking. One of our Customer Experience Experts will be in touch.
~K.T
Flight Centre South Africa's reply15 Mar 2020, 19:01
Official
Dear Merwe P
We understand that these are challenging times and are doing our best to assist where possible in re-accommodating our customers. Please get in touch with us on customerATfctg.co.za with more detail around your booking. One of our Customer Experience Experts will be in touch.
~K.T
We understand that these are challenging times and are doing our best to assist where possible in re-accommodating our customers. Please get in touch with us on customerATfctg.co.za with more detail around your booking. One of our Customer Experience Experts will be in touch.
~K.T
MP
Merwe P's updateReviewer Update
15 Mar 2020, 19:18As a full time Farmer, I don't have the time to re-write all my emails and repeat my requests. The answer is simple, refund your clients without deducting excessive admin cost. I paid the amount of R24 820.00 for a hotel in London. The refund is R18750. 00. Why deduct an amount of R6070. 00. Does not seem correct or fair.
MP
Merwe P's update15 Mar 2020, 19:18
Reviewer Update
As a full time Farmer, I don't have the time to re-write all my emails and repeat my requests. The answer is simple, refund your clients without deducting excessive admin cost. I paid the amount of R24 820.00 for a hotel in London. The refund is R18750. 00. Why deduct an amount of R6070. 00. Does not seem correct or fair.
Flight Centre South Africa's replyOfficial
15 Mar 2020, 20:01Dear Merwe P
We are unfortunately unable to view your details to contact you. Our request for you to email us at *** is to obtain your details to get in touch with you directly.
~ K.T
We are unfortunately unable to view your details to contact you. Our request for you to email us at *** is to obtain your details to get in touch with you directly.
~ K.T
Flight Centre South Africa's reply15 Mar 2020, 20:01
Official
Dear Merwe P
We are unfortunately unable to view your details to contact you. Our request for you to email us at *** is to obtain your details to get in touch with you directly.
~ K.T
We are unfortunately unable to view your details to contact you. Our request for you to email us at *** is to obtain your details to get in touch with you directly.
~ K.T