1 reviews | Active since Apr 2016
*********** operators
<p>My husband and I went into the Vaal Mall Flight Centre branch to book a trip to Bali this past Saterday morning. We were told that for our return flight we would have a 9hrs40mins layover in Singapore (flights SQ-943 & SQ-478). When we asked if there were no other options, we were told no. That evening when I went online on the Singapore airline site, I found that there were two other options that entailed a layover of 1hrs5mins (SQ-947 & SQ-478) or 2hrs45mins (SQ-947 & SQ-478) at exactly the same price. Following the long weekend, I contacted the travel agent and pointed out the mistake. I also contacted there customer care centre. Their reponse - tough luck. Can you imagine my frustration and anger. </p>
Dear AyeshaBD
Thank you for your comments posted on the Hello Peter website. Feedback pertaining to the matter has been conveyed to you directly by email.
We apologise for any inconvenience experienced with your booking. The option afforded to you at the time of booking was the best available option in our global booking system; and also afforded you free lounge access as well as a tour in Singapore. You accepted this option by completing our documentation, inclusive of the flight itinerary detailing the transit times.
Our industry is heavily reliant on availability which changes on a constant basis. We unfortunately have no control over a shorter transit time becoming available once again in the global booking system. We are able to assist you in amending the flight to include the shorter transit time, however the difference in fare, taxes as well as the penalty would unfortunately apply at this time.
We trust that the aforesaid has addressed all concerns and apologise once again for any inconvenience experienced.
Kind regards
FC Customer Care team
Dear AyeshaBD
Thank you for your comments posted on the Hello Peter website. Feedback pertaining to the matter has been conveyed to you directly by email.
We apologise for any inconvenience experienced with your booking. The option afforded to you at the time of booking was the best available option in our global booking system; and also afforded you free lounge access as well as a tour in Singapore. You accepted this option by completing our documentation, inclusive of the flight itinerary detailing the transit times.
Our industry is heavily reliant on availability which changes on a constant basis. We unfortunately have no control over a shorter transit time becoming available once again in the global booking system. We are able to assist you in amending the flight to include the shorter transit time, however the difference in fare, taxes as well as the penalty would unfortunately apply at this time.
We trust that the aforesaid has addressed all concerns and apologise once again for any inconvenience experienced.
Kind regards
FC Customer Care team