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chantel P
1 reviews | Active since Sept 2014
27 Jul 2020, 22:38
I want my money back !!!!
Ive booked tickets last year for a family vacation to Thailand. And then the Corona virus came . When the virus was only overseas I all ready tried cancelling the trip Because of my sons medical history. Well and here Im still trying to get refunded. Ive spoke to.the agent that assist me ( and she really tried helping me) . She send me a mail that the funds was paid from the airline and now they will pay me back in 2 to 3 weeks. ( Remember it normally takes 12 weeks , im way close to 5 months if not more) So.Wednesday it will be 2 weeks like said Well.obvious I would like to know about the paper trial and what the amount will be and today she told me the money is not paid from the airline. This is really not faor on me . Ive paid a deposit of R30 000. We cant go on holiday and will not be able to go anytime soon. I want my money back asp.!!!!! How can no one asssit ? I.will never use Flight Centre again. This is not fair on me.
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Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
28 Jul 2020, 07:28Dear Nico
We truly regret that you have had a frustrating experience and that the information provided to you had let you down. We would greatly appreciate the opportunity to understand what had gone wrong and to ensure we provide you with clarity regarding your refund.
If you can please share more details and your details with our Customer Experience team on customerATfctg.co.za to ensure they provide you with feedback and investigate your concerns.
~Emily
We truly regret that you have had a frustrating experience and that the information provided to you had let you down. We would greatly appreciate the opportunity to understand what had gone wrong and to ensure we provide you with clarity regarding your refund.
If you can please share more details and your details with our Customer Experience team on customerATfctg.co.za to ensure they provide you with feedback and investigate your concerns.
~Emily
Flight Centre South Africa's reply28 Jul 2020, 07:28
Official
Dear Nico
We truly regret that you have had a frustrating experience and that the information provided to you had let you down. We would greatly appreciate the opportunity to understand what had gone wrong and to ensure we provide you with clarity regarding your refund.
If you can please share more details and your details with our Customer Experience team on customerATfctg.co.za to ensure they provide you with feedback and investigate your concerns.
~Emily
We truly regret that you have had a frustrating experience and that the information provided to you had let you down. We would greatly appreciate the opportunity to understand what had gone wrong and to ensure we provide you with clarity regarding your refund.
If you can please share more details and your details with our Customer Experience team on customerATfctg.co.za to ensure they provide you with feedback and investigate your concerns.
~Emily
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chantel P's updateReviewer Update
31 Jul 2020, 22:28Ok after a struggle they did get back to me with the following that I will only get R9000 back of the R30 000 I paid. How this is possible I dont know . The call het penalty fees ? But with the Corona Virus we are not allow to travel. With my son"s illness and bad immune system we wont be able to travel because of the virus. I also explained to them that Im divorce and my ex husband needs to give consent to take the kids out of the country and he refuse to that because of the safety of kids. And in South Africa I wont be able to go overseas with out consent. Still with that reason they refuse to pay me back my MONEY . IM a single mom and for the first time ever I wanted to take my kids on a holiday . And now this is happening. I really think its unfair for Flight Centre to do that to a customer. They blame it on the airline. I will advice anyone to book with them because Ive begged them for answers. Ive phoned them and mailed them every time to get feedback. I will never use Singapore Airlines because they almost charge me full price for cancellation. This is so unfair ! A dream vacation wont happen for us. And now i have this in debt ! Im so sad cant even discribe the way I feel . Think before you book with Flight Centre or Singapore Airlines !!!!!
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chantel P's update31 Jul 2020, 22:28
Reviewer Update
Ok after a struggle they did get back to me with the following that I will only get R9000 back of the R30 000 I paid. How this is possible I dont know . The call het penalty fees ? But with the Corona Virus we are not allow to travel. With my son"s illness and bad immune system we wont be able to travel because of the virus. I also explained to them that Im divorce and my ex husband needs to give consent to take the kids out of the country and he refuse to that because of the safety of kids. And in South Africa I wont be able to go overseas with out consent. Still with that reason they refuse to pay me back my MONEY . IM a single mom and for the first time ever I wanted to take my kids on a holiday . And now this is happening. I really think its unfair for Flight Centre to do that to a customer. They blame it on the airline. I will advice anyone to book with them because Ive begged them for answers. Ive phoned them and mailed them every time to get feedback. I will never use Singapore Airlines because they almost charge me full price for cancellation. This is so unfair ! A dream vacation wont happen for us. And now i have this in debt ! Im so sad cant even discribe the way I feel . Think before you book with Flight Centre or Singapore Airlines !!!!!
Flight Centre South Africa's replyOfficial
03 Aug 2020, 07:53Dear Nico
We regret that you are disappointed by the outcome. The refund received was in line with the penalties shared with you prior to cancellation and the rules put in place by the airline. Every attempt was made to pursue a greater refund and to have the airline review the matter.
~Emily
We regret that you are disappointed by the outcome. The refund received was in line with the penalties shared with you prior to cancellation and the rules put in place by the airline. Every attempt was made to pursue a greater refund and to have the airline review the matter.
~Emily
Flight Centre South Africa's reply03 Aug 2020, 07:53
Official
Dear Nico
We regret that you are disappointed by the outcome. The refund received was in line with the penalties shared with you prior to cancellation and the rules put in place by the airline. Every attempt was made to pursue a greater refund and to have the airline review the matter.
~Emily
We regret that you are disappointed by the outcome. The refund received was in line with the penalties shared with you prior to cancellation and the rules put in place by the airline. Every attempt was made to pursue a greater refund and to have the airline review the matter.
~Emily
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chantel P's updateReviewer Update
04 Aug 2020, 15:25When I orgially cancelled the agent said we wait a bit. That I did. All flights is been cancelled for August & September month from the Airline. On news 24 it shows it will allbe refunded. Please tell my why is the penalty fees so high ?? This is not fair.
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chantel P's update04 Aug 2020, 15:25
Reviewer Update
When I orgially cancelled the agent said we wait a bit. That I did. All flights is been cancelled for August & September month from the Airline. On news 24 it shows it will allbe refunded. Please tell my why is the penalty fees so high ?? This is not fair.
Flight Centre South Africa's replyOfficial
04 Aug 2020, 15:52Dear Nico
Thank you for your updated post. Our Customer Experience team remain available to provide any further clarity you may require, around the feedback that had already been provided to you directly.
~Emily
Thank you for your updated post. Our Customer Experience team remain available to provide any further clarity you may require, around the feedback that had already been provided to you directly.
~Emily
Flight Centre South Africa's reply04 Aug 2020, 15:52
Official
Dear Nico
Thank you for your updated post. Our Customer Experience team remain available to provide any further clarity you may require, around the feedback that had already been provided to you directly.
~Emily
Thank you for your updated post. Our Customer Experience team remain available to provide any further clarity you may require, around the feedback that had already been provided to you directly.
~Emily