Humiliated by consultant, and embarrassed.

This was my first time booking a flight, struggling to make payments, not knowing that I have to have Visa before paying the flight, Tankiso helped me to make payment, without asking whether is the first time or not, she never ask about accommodation where I am going, until Emirates cancel my flight, I am the one who told her that they cancelled my trip to Nigeria, and she asked me how, now she said I have to pay for date change R3800, who made changes here cause I didn't, I want to travel now after possessing paperwork that was supposed to be done before the bookings. Flight Centre in Sandton please, you people have to ask whether is your first time traveling or not, do you have a passport,visa or accommodation.