How long does it take to process a refund?

On July 3 I cancelled one of the airport transfers that was part of a package I had booked through Flight Centre.

I was told that it was indeed possible for me to cancel that one transfer and that I would receive a refund.

Weeks passed and I did not receive any refund. When I followed up with the travel agent at Flight Centre Menlyn, I was told that I would receive it at the end of July.

We are now halfway through August and I have still not received a refund. I followed up with the travel agents again on Tuesday, August 14. They said they would follow up with the supplier. However, it is now three days later and nothing yet.

This is unacceptable.