NM
Nosipho M
1 reviews | Active since May 2019
21 Dec 2019, 05:02
How Card validation costs taken in my account, made me not to take my child to her first trip to CAPETOWN
I was so keen in using flight centre, as my traveling agency only to find out I don't have time to go to the nearest flight centre branches, so I went as far a downloading the app on my phone tried to book my flight to cape Town but the paying port that it redirected me to just took money without even confirming any then it will take me back to where I need to put my card information until I realized that the card validation money is being an expense, I wanted to use flight centre because I've had great reviews about them, I was looking forward to take my daughter to cape Town just for Xmas holidays but it hurts knowing that it'll not be a success because of the money taken to do card validation as every single cent counts I'm really heart broken When I tried to make a live chat no response was there I even went as far as calling the online team it kept on saying I'm first in the queue but I never received any assistance
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
21 Dec 2019, 05:41Dear Nosipho M
Thank you for reaching out to share your feedback and concerns with us. We would never want your experience to be one of disappointment and always aim to be transparent in every interaction.
We want to ensure you receive the clarity you need and will ensure that your concerns are shared with our Online team. If you can kindly share your contact details with us via the contact us Customer Experience section on the Flight Centre website.
~E.M.
Thank you for reaching out to share your feedback and concerns with us. We would never want your experience to be one of disappointment and always aim to be transparent in every interaction.
We want to ensure you receive the clarity you need and will ensure that your concerns are shared with our Online team. If you can kindly share your contact details with us via the contact us Customer Experience section on the Flight Centre website.
~E.M.
Flight Centre South Africa's reply21 Dec 2019, 05:41
Official
Dear Nosipho M
Thank you for reaching out to share your feedback and concerns with us. We would never want your experience to be one of disappointment and always aim to be transparent in every interaction.
We want to ensure you receive the clarity you need and will ensure that your concerns are shared with our Online team. If you can kindly share your contact details with us via the contact us Customer Experience section on the Flight Centre website.
~E.M.
Thank you for reaching out to share your feedback and concerns with us. We would never want your experience to be one of disappointment and always aim to be transparent in every interaction.
We want to ensure you receive the clarity you need and will ensure that your concerns are shared with our Online team. If you can kindly share your contact details with us via the contact us Customer Experience section on the Flight Centre website.
~E.M.
NM
Nosipho M's updateReviewer Update
21 Dec 2019, 06:01***
NM
Nosipho M's update21 Dec 2019, 06:01
Reviewer Update
***
Flight Centre South Africa's replyOfficial
21 Dec 2019, 06:25Good Nosipho M
Thank you for your response. Regrettably, all contact details conveyed via this platform will not be viewable. The online Flight Centre form will generate any details through to us.
We remain at your disposal.
~E.M.
Thank you for your response. Regrettably, all contact details conveyed via this platform will not be viewable. The online Flight Centre form will generate any details through to us.
We remain at your disposal.
~E.M.
Flight Centre South Africa's reply21 Dec 2019, 06:25
Official
Good Nosipho M
Thank you for your response. Regrettably, all contact details conveyed via this platform will not be viewable. The online Flight Centre form will generate any details through to us.
We remain at your disposal.
~E.M.
Thank you for your response. Regrettably, all contact details conveyed via this platform will not be viewable. The online Flight Centre form will generate any details through to us.
We remain at your disposal.
~E.M.
Flight Centre South Africa's replyOfficial
22 Dec 2019, 09:14Dear Nosipho M
Thank you for taking the time to talk to our Customer Experience department and for elaborating on your experience. We confirm that they will be fully investigating what had transpired and will ensure that the amount taken from your card is returned to you.
Thank you again for sharing your experience. It is only through feedback such as your own that we ensure we're continually improving our customer experience and never lose touch with our customer journey.
~E.M.
Thank you for taking the time to talk to our Customer Experience department and for elaborating on your experience. We confirm that they will be fully investigating what had transpired and will ensure that the amount taken from your card is returned to you.
Thank you again for sharing your experience. It is only through feedback such as your own that we ensure we're continually improving our customer experience and never lose touch with our customer journey.
~E.M.
Flight Centre South Africa's reply22 Dec 2019, 09:14
Official
Dear Nosipho M
Thank you for taking the time to talk to our Customer Experience department and for elaborating on your experience. We confirm that they will be fully investigating what had transpired and will ensure that the amount taken from your card is returned to you.
Thank you again for sharing your experience. It is only through feedback such as your own that we ensure we're continually improving our customer experience and never lose touch with our customer journey.
~E.M.
Thank you for taking the time to talk to our Customer Experience department and for elaborating on your experience. We confirm that they will be fully investigating what had transpired and will ensure that the amount taken from your card is returned to you.
Thank you again for sharing your experience. It is only through feedback such as your own that we ensure we're continually improving our customer experience and never lose touch with our customer journey.
~E.M.
Flight Centre South Africa's replyOfficial
23 Dec 2019, 13:39Dear Nosipho M
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We confirm that the R 100.00 taken from your account had been deducted in error and has been processed back into your account.
Based on the insights gained, this was as a result of an isolated system-glitch and we deeply regret that this had affected your view of Flight Centre. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We truly regret that the deduction from your account had dissuaded you from continuing with your holiday plans and truly hope that in future you will afford us the opportunity to regain your faith.
~E.M.
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We confirm that the R 100.00 taken from your account had been deducted in error and has been processed back into your account.
Based on the insights gained, this was as a result of an isolated system-glitch and we deeply regret that this had affected your view of Flight Centre. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We truly regret that the deduction from your account had dissuaded you from continuing with your holiday plans and truly hope that in future you will afford us the opportunity to regain your faith.
~E.M.
Flight Centre South Africa's reply23 Dec 2019, 13:39
Official
Dear Nosipho M
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We confirm that the R 100.00 taken from your account had been deducted in error and has been processed back into your account.
Based on the insights gained, this was as a result of an isolated system-glitch and we deeply regret that this had affected your view of Flight Centre. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We truly regret that the deduction from your account had dissuaded you from continuing with your holiday plans and truly hope that in future you will afford us the opportunity to regain your faith.
~E.M.
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We confirm that the R 100.00 taken from your account had been deducted in error and has been processed back into your account.
Based on the insights gained, this was as a result of an isolated system-glitch and we deeply regret that this had affected your view of Flight Centre. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We truly regret that the deduction from your account had dissuaded you from continuing with your holiday plans and truly hope that in future you will afford us the opportunity to regain your faith.
~E.M.