Horrific Bali experience

On 6th November 2022, i went on a Classic Bali tour, booked through Flight Centre. My agents name was Rozanne. On the first day of our arrival in Bali, we had a terrible experience at our hotel room. as the days progressed and the accommodations changed, it got progressively worse. I was forced to book my own accommodation, outside of the tour. I asked my agent to assist with finding me alternative accommodation and she wasn't able to do so. it took hours to get a response. Furthermore, the Tour manager was also not able to help or fund me for new accommodation. The places offered by G Adventures was the absolute pits. People on the tour complained but couldn't afford additional costs for new accommodation. Once back in SA. i had approached Flight Centre and complained about the experience with all pictures, videos and proof of my horrific experience and the things i had to endure. G Adventures had agreed to refund me a very small portion of the costs i had to incure. that was less than 2.5% of my actual, added on, unbudgeted for, expenditure. I then enquired what part Flight centre would play in this, and was told by Thea Mayet, the Customer Experience Future Teamleader, of Flight Centre, that they are not responsible for the tour but are merely agents to facilitate. They had no idea of what accommodations were part of the package. They selling deals, and have not reviewed or verified any of the places. I was then clearly reminded of all the T's & C's, that I signed which wasn't clearly stated when i was paying for this holiday. I'm so disappointed with the after service and the tour itself and will never book with Flight Centre again. I book with an agent for a service. Not to be planning and doing everything for myself. Its just not worth it.