DA
Darrel A
1 reviews | Active since Nov 2017
07 Oct 2019, 15:55
Horrible service at Flight Centre St Georges Mall Cape Town
Flight Centre St Georges Mall Cape Town has the most horrible customer/ client service.......be prepared to wait and wait and wait just have people walking in after you being helped first........South African Home Affairs gives better service then FC St Georges Mall. If time and your money is important to you I recommended stay clear of this branch.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
07 Oct 2019, 16:20Dear Darrel
The experience you have described at St George's Mall is most certainly not the customer experience we aim for and we would like to sincerely apologise that you had not been made to feel as valued as you are.
We would appreciate the opportunity to look into your experience and to address your frustrations with our St George's Mall team. We will reach out to you directly to ensure we get to the bottom of your experience as a matter of urgency.
~E.M.
The experience you have described at St George's Mall is most certainly not the customer experience we aim for and we would like to sincerely apologise that you had not been made to feel as valued as you are.
We would appreciate the opportunity to look into your experience and to address your frustrations with our St George's Mall team. We will reach out to you directly to ensure we get to the bottom of your experience as a matter of urgency.
~E.M.
Flight Centre South Africa's reply07 Oct 2019, 16:20
Official
Dear Darrel
The experience you have described at St George's Mall is most certainly not the customer experience we aim for and we would like to sincerely apologise that you had not been made to feel as valued as you are.
We would appreciate the opportunity to look into your experience and to address your frustrations with our St George's Mall team. We will reach out to you directly to ensure we get to the bottom of your experience as a matter of urgency.
~E.M.
The experience you have described at St George's Mall is most certainly not the customer experience we aim for and we would like to sincerely apologise that you had not been made to feel as valued as you are.
We would appreciate the opportunity to look into your experience and to address your frustrations with our St George's Mall team. We will reach out to you directly to ensure we get to the bottom of your experience as a matter of urgency.
~E.M.
Flight Centre South Africa's replyOfficial
10 Oct 2019, 16:15Dear Darrel
We confirm that our Customer Experience team have reached out to you. We would like to extend our heartfelt apologies for your experience and that it had not reflected the genuine care that we want you to experience in every interaction.
We appreciate you sharing your feedback with and thank you for your honesty in how we could have done things differently.
~E.M.
We confirm that our Customer Experience team have reached out to you. We would like to extend our heartfelt apologies for your experience and that it had not reflected the genuine care that we want you to experience in every interaction.
We appreciate you sharing your feedback with and thank you for your honesty in how we could have done things differently.
~E.M.
Flight Centre South Africa's reply10 Oct 2019, 16:15
Official
Dear Darrel
We confirm that our Customer Experience team have reached out to you. We would like to extend our heartfelt apologies for your experience and that it had not reflected the genuine care that we want you to experience in every interaction.
We appreciate you sharing your feedback with and thank you for your honesty in how we could have done things differently.
~E.M.
We confirm that our Customer Experience team have reached out to you. We would like to extend our heartfelt apologies for your experience and that it had not reflected the genuine care that we want you to experience in every interaction.
We appreciate you sharing your feedback with and thank you for your honesty in how we could have done things differently.
~E.M.