LS
Louise S
1 reviews | Active since Jun 2023
11 Nov 2024, 09:43
Horrible Service and Holiday planned by Flight Centre
Would never recommend Flight Centre to plan a special overseas holidays, myself and my husband used Flight Centre to plan our 10 year wedding anniversary in October this year.
Our trip was horrific, from poor communication to horrific accommodation arrangements not confirmed by our travel consultant, it was a nightmare, when contacting the customer services, they only threw terms and conditions in our faces and took no responsibility or even tried to compensate us for the incompetence resulting in a horrific 10 year wedding anniversary in Greece. I will never in my life use their services as the consultants are obviously poorly trained making arrangements without logic, however the worst part was the response from the customer care which I will post. from a large company like Flight Centre it is obvious that they do not care for their loyal clients, they want to make a quick sale and the after service is shocking.
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Replies (3)LS
Louise S's updateReviewer Update
11 Nov 2024, 09:48Response from Customer care after expressing and listing all of my complaints, 5 destinations and we had an issue at each and every place we went to, no empathy from Customer Care even after I expressed the sadness of a failed 10 year wedding anniversary - the service was shocking to say the very least - please do not plan your special occasion with this company.image.png 32.16 KB
LS
Louise S's update11 Nov 2024, 09:48
Reviewer Update
Response from Customer care after expressing and listing all of my complaints, 5 destinations and we had an issue at each and every place we went to, no empathy from Customer Care even after I expressed the sadness of a failed 10 year wedding anniversary - the service was shocking to say the very least - please do not plan your special occasion with this company.image.png 32.16 KB
Flight Centre South Africa's replyOfficial
11 Nov 2024, 09:56Dear Louise
Thank you for sharing your experience with us. We’re truly sorry that your special 10th wedding anniversary, a milestone that deserved all the joy and peace of mind, was met with these challenges. Your feedback is incredibly important, especially as a long-standing customer who has trusted us with your travel plans over the years.
Your concerns about poor communication, accommodation issues, and the overall service you received from your travel consultant are being taken very seriously. We understand how frustrating it must have been to deal with these issues during what should have been a joyful occasion. Your feedback has been shared with the relevant teams. We’ve actively reviewed what happened at each point in your journey and taking steps to ensure that these issues are addressed internally.
Our Customer Experience team remains available to address any additional concerns or feedback you have for us.
~A.D
Thank you for sharing your experience with us. We’re truly sorry that your special 10th wedding anniversary, a milestone that deserved all the joy and peace of mind, was met with these challenges. Your feedback is incredibly important, especially as a long-standing customer who has trusted us with your travel plans over the years.
Your concerns about poor communication, accommodation issues, and the overall service you received from your travel consultant are being taken very seriously. We understand how frustrating it must have been to deal with these issues during what should have been a joyful occasion. Your feedback has been shared with the relevant teams. We’ve actively reviewed what happened at each point in your journey and taking steps to ensure that these issues are addressed internally.
Our Customer Experience team remains available to address any additional concerns or feedback you have for us.
~A.D
Flight Centre South Africa's reply11 Nov 2024, 09:56
Official
Dear Louise
Thank you for sharing your experience with us. We’re truly sorry that your special 10th wedding anniversary, a milestone that deserved all the joy and peace of mind, was met with these challenges. Your feedback is incredibly important, especially as a long-standing customer who has trusted us with your travel plans over the years.
Your concerns about poor communication, accommodation issues, and the overall service you received from your travel consultant are being taken very seriously. We understand how frustrating it must have been to deal with these issues during what should have been a joyful occasion. Your feedback has been shared with the relevant teams. We’ve actively reviewed what happened at each point in your journey and taking steps to ensure that these issues are addressed internally.
Our Customer Experience team remains available to address any additional concerns or feedback you have for us.
~A.D
Thank you for sharing your experience with us. We’re truly sorry that your special 10th wedding anniversary, a milestone that deserved all the joy and peace of mind, was met with these challenges. Your feedback is incredibly important, especially as a long-standing customer who has trusted us with your travel plans over the years.
Your concerns about poor communication, accommodation issues, and the overall service you received from your travel consultant are being taken very seriously. We understand how frustrating it must have been to deal with these issues during what should have been a joyful occasion. Your feedback has been shared with the relevant teams. We’ve actively reviewed what happened at each point in your journey and taking steps to ensure that these issues are addressed internally.
Our Customer Experience team remains available to address any additional concerns or feedback you have for us.
~A.D
LS
Louise S's updateReviewer Update
11 Nov 2024, 10:08Good Day
Your customer experience team have responded to my concerns, however this is unsatisfactory and shocking to say the very least. **** empathy and now acknowledgement or accountability, Terms and Conditions gets used when you want to cover incompetence only. Worst customer service ever received and this after your company failed us on our special occasion. Your consultant ignoring our calls for a whole day, waiting on information and boarding passes for early morning flights, being told that " he also has a life " , very unprofessional. Having been booked into a room with stacker beds on our anniversary date, no apologies no form of accountability just pointing to terms and conditions and blaming 3rd parties, the list is to long... Horrible, horrible, horrible.
Your customer experience team have responded to my concerns, however this is unsatisfactory and shocking to say the very least. **** empathy and now acknowledgement or accountability, Terms and Conditions gets used when you want to cover incompetence only. Worst customer service ever received and this after your company failed us on our special occasion. Your consultant ignoring our calls for a whole day, waiting on information and boarding passes for early morning flights, being told that " he also has a life " , very unprofessional. Having been booked into a room with stacker beds on our anniversary date, no apologies no form of accountability just pointing to terms and conditions and blaming 3rd parties, the list is to long... Horrible, horrible, horrible.
LS
Louise S's update11 Nov 2024, 10:08
Reviewer Update
Good Day
Your customer experience team have responded to my concerns, however this is unsatisfactory and shocking to say the very least. **** empathy and now acknowledgement or accountability, Terms and Conditions gets used when you want to cover incompetence only. Worst customer service ever received and this after your company failed us on our special occasion. Your consultant ignoring our calls for a whole day, waiting on information and boarding passes for early morning flights, being told that " he also has a life " , very unprofessional. Having been booked into a room with stacker beds on our anniversary date, no apologies no form of accountability just pointing to terms and conditions and blaming 3rd parties, the list is to long... Horrible, horrible, horrible.
Your customer experience team have responded to my concerns, however this is unsatisfactory and shocking to say the very least. **** empathy and now acknowledgement or accountability, Terms and Conditions gets used when you want to cover incompetence only. Worst customer service ever received and this after your company failed us on our special occasion. Your consultant ignoring our calls for a whole day, waiting on information and boarding passes for early morning flights, being told that " he also has a life " , very unprofessional. Having been booked into a room with stacker beds on our anniversary date, no apologies no form of accountability just pointing to terms and conditions and blaming 3rd parties, the list is to long... Horrible, horrible, horrible.