ON
Oliver N
1 reviews | Active since Jul 2011
15 Jun 2022, 20:10
Horrible response from Call Center
Horrid after sales service! Emails responded to after many hours where the questions aren’t addressed. Copy paste responses without being aware of the world outside the call center
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Replies (2)
Flight Centre South Africa's replyOfficial
15 Jun 2022, 20:36Dear Oliver N.
Thank you for reaching out to us. Please allow us an opportunity to assist you and address your concerns. A Customer Experience Expert will be in contact with you to further assist. ~C.M
Thank you for reaching out to us. Please allow us an opportunity to assist you and address your concerns. A Customer Experience Expert will be in contact with you to further assist. ~C.M
Flight Centre South Africa's reply15 Jun 2022, 20:36
Official
Dear Oliver N.
Thank you for reaching out to us. Please allow us an opportunity to assist you and address your concerns. A Customer Experience Expert will be in contact with you to further assist. ~C.M
Thank you for reaching out to us. Please allow us an opportunity to assist you and address your concerns. A Customer Experience Expert will be in contact with you to further assist. ~C.M
Flight Centre South Africa's replyOfficial
21 Jun 2022, 09:55On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to our online support team leader, and his manager to address the matter. The team leader has expressed sincere regret that his team’s service has left you less than satisfied. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers in a timely fashion. I trust this clarifies the matter and would like to thank you, once again, for your feedback. ~C.M
Flight Centre South Africa's reply21 Jun 2022, 09:55
Official
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to our online support team leader, and his manager to address the matter. The team leader has expressed sincere regret that his team’s service has left you less than satisfied. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers in a timely fashion. I trust this clarifies the matter and would like to thank you, once again, for your feedback. ~C.M