Holiday ruined by lies!

On the 22nd March. We booked a holiday with Nadir Singh from your Centurion Lake Branch. We took along our passports, my boyfriends passport expires in 5 months, we asked Nadir over and over if it’s fine for us to travel, he assured us it was fine. We made the payment and all was in order for our trip. We then got to the airport as scheduled on the 3rd April for an anticipated trip to Bali. My boyfriend was then told at check in that he could not travel because his passport has to be expiring in 6 months or more. We then called Nadir Singh from the airport and his response was “ try and see if you can’t pay a bribe”. We then just knew that we have been ****med by Flight Centre and left the airport.

When we arrived at the flight center office in centurion, Nadir had the audacity to lie infront of his manager and then says that it’s our responsibility to have documents in order. We asked him! A “ travel expert” and if he said it would be an issue we would have gotten a new passport before our trip.

Lebogang, the manager told us to come back later that afternoon as he will be at the store until 17:30. When we arrived at 16:00, he was not in. We then sat with Liezel who said he was in Fourways to fetch his car. When we tried calling him numerous times he sent an sms saying he is in a meeting and called back 3 hours later. Liezel told us when you get to the airport in these cases it’s the “ luck of the draw” what absolute garbage!!! Neither Nadir or Liezel have any clue about travel whatsoever, they both bragged about how they booked a holiday for a client on an expired passport at some stage.

This was then referred to Emily at customer care who said she would call me back before COB. Instead, I received a long 2 page email from her saying that we are liable for cost. I called her and her response is that since Nadir said it verbally they have no choice but to not give us a refund. How is his even possible? If we had received the correct information from the start from Nadir Singh we would be in Bali right now. We paid R680 for the gautrain to the airport, had paid for insurance etc which all was complete waste of money.

Emily refused to give us a more senior persons number and said if this goes to the CEO, he will refer it back to customer care.

Flight Centre is a company that is only in this to **** people so the agents can some pennies Home at the end of the month.