GM
George M
1 reviews | Active since Dec 2021
23 Mar 2022, 05:57
HELL FLIGHT CENTRE
Did have problem to travel on date planned,was call them,they agree when im ok,to let them know,after a week,i call them and give them new date to travel,they want me to pay R5900 me and my son as fine of change date,they say is not them is for Ethiopian Airline,but when i go straight to Ethiopian Airline the fine was R2612 fir me and my som,how pathetic they are lier
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Flight Centre South Africa's replyOfficial
23 Mar 2022, 06:47Dear George M
Thank you for taking the time to share your concerns with us. We truly regret that the assistance offered had left you feeling frustrated. We would like to understand why the charges app**** by the airline had differed, as Flight Centre would only request payment as is required by the airline.
A Customer Experience expert will be investigating this matter and will be in touch with you directly.
~E.M.
Thank you for taking the time to share your concerns with us. We truly regret that the assistance offered had left you feeling frustrated. We would like to understand why the charges app**** by the airline had differed, as Flight Centre would only request payment as is required by the airline.
A Customer Experience expert will be investigating this matter and will be in touch with you directly.
~E.M.
Best regards,
Flight Centre South Africa's reply23 Mar 2022, 06:47
Official
Dear George M
Thank you for taking the time to share your concerns with us. We truly regret that the assistance offered had left you feeling frustrated. We would like to understand why the charges app**** by the airline had differed, as Flight Centre would only request payment as is required by the airline.
A Customer Experience expert will be investigating this matter and will be in touch with you directly.
~E.M.
Thank you for taking the time to share your concerns with us. We truly regret that the assistance offered had left you feeling frustrated. We would like to understand why the charges app**** by the airline had differed, as Flight Centre would only request payment as is required by the airline.
A Customer Experience expert will be investigating this matter and will be in touch with you directly.
~E.M.
Best regards,