1 reviews | Active since Aug 2017

29 Oct 2019, 23:38

Happy Pet, Happy Customer

We were planning to go to the USA, but my mother wanted to take her dog along as well. We battled to get information from all the airways in connection with how to take her pet along as well. The more we looked into this, the more doors was closed in our faces. As a last resort we decided to knock on Flight Centre at Wonderpark Shopping Centre's door, and as luck would have it, we were assisted by Mr Floyd Khangari. He listened to our situation, and immediately started looking at possible routs to take. Every now and again, he also ran into brick walls, but never did he make us feel that we were burdening him with our request. He never made us feel it was to much effort, and he never gave up, no matter how many declines we had from the different air companies.

After about a week, he got back to us with a wonderful solution, and finally we could start our journey.

We arrived save in the States, with my mother's pet.

Thank You so much Floyd for your great service and all the effort you put into our trip arrangements.

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply30 Oct 2019, 04:38
Official
Dear Gerhardt 

What a beautiful and unique testament of Floyd's dedication to ensuring that you and your mom had the exact travel experience you had in mind. We are genuinely so happy to read that Floyd had managed to ensure that your mom's furry friend could complete the journey with you and appreciate the time you have taken to detail your experience. 

We will definitely be sharing this great feedback with Floyd and his team and look forward to hearing many more great tales of your travel confirmed with the persistent assistance of Floyd. 

~E.M.