Great Customer Service

I would truly like to commend Susan Zambwe from the FC Customer Care Department. I had a miscommunication / misquotation from a FC Consultant in one of the branches that if not fixed would have meant that my family and myself would not have been able to travel home to see our extended family. I emailed Susan and explained the situation to her and over the course of a few days, we have amicably resolved the situation, to the extent that we are able to travel home. For me, what stood out about Susan and truly made me want to compliment her is that she stayed in contact with me every step of the way, explaining what she was doing, why she was doing it and what outcome she was hoping for. The explanations that she offered me made sense and were very very informative and enabled me to understand the situation. We will continue to book with FC. Issues happen, it is only normal, but to have a Company support and honour a booking commitment has really shown outstanding customer service.