SK
Sanjay K

1 reviews | Active since Jun 2025

10 Jun 2025, 10:21

Good experience could be better if...

Easy to navigate and book online. Inwould have prefered a direct human experience but was informed that the rates in store are different to online.whilst I appreciate that younare trying to achieve efficiencies and competitive pricing by digitizing your process., O still believe that your clients should have that choice and not pay a premium for the service. Having said that I am price sensitive and will always elect to goneoth a good deal.

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply10 Jun 2025, 10:35
Official
Dear Sanjay 

Thank you, for your valuable feedback and for choosing Flight Centre! 🌟 We're glad you found the online booking process easy to navigate. We appreciate your insights regarding the balance between digital convenience and in-person service. Our goal is to offer competitive pricing while providing flexibility of choice, and we understand the importance of ensuring our clients feel valued regardless of how they choose to book.


Your preference for a good deal is shared by many, and we will take your suggestion to heart as we continue to innovate and improve. Thank you for sharing your thoughts, and we look forward to assisting with your future travel plans. ✈️
~A.D