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Louise S

1 reviews | Active since Apr 2020

15 Apr 2020, 12:01

Frustration with Flight Centre

I am very disappointed and frustrated with Flight Centre. I have been trying to get hold of ANYBODY from their office. Although I understand that everybody is affected by the national lockdown, they assured me when I phoned them initially on behalf of my sister, that somebody would be in the office at all times and any queries will be dealt with. I got feedback from my sister that Singapore Airlines said they will continue with their flights as from 4 May but the booking must be made through the original centre. I'm trying to find out if they will be able to do this and I can't get hold of ANYBODY!!

0
Replies (4)
Flight Centre South Africa
Flight Centre South Africa's reply15 Apr 2020, 12:45
Official
Hi Louise S

We sincerely apologise for the negative experience you are having with Flight Centre. We are absolutely available to our customers during this time, even though we are working remotely. We would appreciate the opportunity to look into this matter for you. Please share the booking reference with us or email all details to ***. 

~Kim
LS
Louise S's update15 Apr 2020, 13:53
Reviewer Update
Hi Kim

Thanks you for the response. My sister will contact you on the e-mail that you gave.
Flight Centre South Africa
Flight Centre South Africa's reply15 Apr 2020, 14:23
Official
Dear Louise S

I have my team looking out for your sister's email. We will then assist further. Thank you once again for bringing this matter to our attention. 

~Kim
Flight Centre South Africa
Flight Centre South Africa's reply17 Apr 2020, 15:13
Official
Dear Louise S

We want to confirm that we have been in touch with your sister directly and that all options available at this time have been presented. We sincerely apologise for any inconvenience experienced and remain at your disposal should you require any further assistance. 

~Kim