BS
Brigitta Stone-Johnson
1 reviews | Active since Jan 2014
23 May 2023, 12:35
Frustrating Service
On the whole, my experience was fine, for booking. However I had, cause to need to re-book my flight, As Visa requirements, where not made known up front. Not only did they not disclose the full cost of cancelling a flight, which is double than the 800 listed in the attached information* (they list it separately on assumes to conceal the information). But they informed me they could only refund me the ticket cost in a minimum of 12 weeks. Three months, to reverse a transaction - which take 30 seconds to book, is absurd. Make it impossible to book another flight. Money doesn't grow on trees.
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Flight Centre South Africa's replyOfficial
23 May 2023, 12:46Dear Brigitta,
Thank you for taking the time to provide us with your feedback. Unfortunately, our system does not provide specific visa information as this is heavily reliant on the passport used as well as many other factors, however, during the process of booking the system does make reference to checking the required visas.
We're mindful of the feedback noted about the cancellation penalties & refund waiting time and can assure you our intent is not to conceal the information as it is available at the time of booking on the system. Once your booking has been finalised the funds are immediately paid over to the supplier of your travel arrangements and we need to wait for them to process your refund before we're able to refund these funds to you.
We sincerely apologise for the frustration you have noted and we'll be sure to share this with our Customer Experience team as well as the online support team.
~A.C
Thank you for taking the time to provide us with your feedback. Unfortunately, our system does not provide specific visa information as this is heavily reliant on the passport used as well as many other factors, however, during the process of booking the system does make reference to checking the required visas.
We're mindful of the feedback noted about the cancellation penalties & refund waiting time and can assure you our intent is not to conceal the information as it is available at the time of booking on the system. Once your booking has been finalised the funds are immediately paid over to the supplier of your travel arrangements and we need to wait for them to process your refund before we're able to refund these funds to you.
We sincerely apologise for the frustration you have noted and we'll be sure to share this with our Customer Experience team as well as the online support team.
~A.C
Flight Centre South Africa's reply23 May 2023, 12:46
Official
Dear Brigitta,
Thank you for taking the time to provide us with your feedback. Unfortunately, our system does not provide specific visa information as this is heavily reliant on the passport used as well as many other factors, however, during the process of booking the system does make reference to checking the required visas.
We're mindful of the feedback noted about the cancellation penalties & refund waiting time and can assure you our intent is not to conceal the information as it is available at the time of booking on the system. Once your booking has been finalised the funds are immediately paid over to the supplier of your travel arrangements and we need to wait for them to process your refund before we're able to refund these funds to you.
We sincerely apologise for the frustration you have noted and we'll be sure to share this with our Customer Experience team as well as the online support team.
~A.C
Thank you for taking the time to provide us with your feedback. Unfortunately, our system does not provide specific visa information as this is heavily reliant on the passport used as well as many other factors, however, during the process of booking the system does make reference to checking the required visas.
We're mindful of the feedback noted about the cancellation penalties & refund waiting time and can assure you our intent is not to conceal the information as it is available at the time of booking on the system. Once your booking has been finalised the funds are immediately paid over to the supplier of your travel arrangements and we need to wait for them to process your refund before we're able to refund these funds to you.
We sincerely apologise for the frustration you have noted and we'll be sure to share this with our Customer Experience team as well as the online support team.
~A.C