LM
Leonard M

1 reviews | Active since Jul 2022

23 Jul 2022, 12:11

Frustrated

Att: let me register my dissapointment with your service. You initially told us that your flights are fully booked for economy class which made us to go out of our way to upgrade our ticket to business class on the 21st July 2022. To my surprise you are giving us an itinerary for economy Why?

The merry go round has taken a week now. We have been calling almost every day since Saturday last week. We had to sent Emanuel to your offices at O.R Tambo after failing to get help from your office at P.E office. This meant another unbudgeted expense on our side interms of driving from P.E to Joburg and back.

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply23 Jul 2022, 15:05
Official
Dear Leonard,

We are sorry to hear about your experience. A Customer Experience Expert will be in contact with you to further assist.
Kind Regards
~T.M 
Flight Centre South Africa
Flight Centre South Africa's reply27 Jul 2022, 15:29
Official
Dear Leonard M.

Our records indicate that our online support agent Jimson offered you business class options when you enquired about a booking change that you then declined and opted to pay for an economy fare. Our online support team remains at your disposal to address this matter and give you further clarification if the feedback sent to you still remains unclear.

~C.M