BM
Barbara M
1 reviews | Active since Jan 2013
28 Jun 2022, 11:07
Friendly efficiency and professionalism
We’ve have had various interactions over the past few days both with Flight Centre’s online service (Shawn Lewis) and with Samantha Mentor who is based in Durbanville but assisted us virtually. We have been blown away by their efficient friendliness and professionalism and cannot record them more highly.
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Replies (3)
Flight Centre South Africa's replyOfficial
28 Jun 2022, 11:25Dear Barbara
Thank you for taking the time to give us this wonderful feedback for Shawn and Samantha. We are delighted to learn of the exceptional service that they have delivered. We will make sure that their peers and senior management acknowledge them for this stellar display of service.
~L.M
Thank you for taking the time to give us this wonderful feedback for Shawn and Samantha. We are delighted to learn of the exceptional service that they have delivered. We will make sure that their peers and senior management acknowledge them for this stellar display of service.
~L.M
Flight Centre South Africa's reply28 Jun 2022, 11:25
Official
Dear Barbara
Thank you for taking the time to give us this wonderful feedback for Shawn and Samantha. We are delighted to learn of the exceptional service that they have delivered. We will make sure that their peers and senior management acknowledge them for this stellar display of service.
~L.M
Thank you for taking the time to give us this wonderful feedback for Shawn and Samantha. We are delighted to learn of the exceptional service that they have delivered. We will make sure that their peers and senior management acknowledge them for this stellar display of service.
~L.M
BM
Barbara M's updateReviewer Update
28 Jun 2022, 11:47Wow! What a fabulous quick response 😄
Just FYI, a few things we particularly appreciated were that
- your staff are empowered to say that, if a mistake has been made on the website, the company will honour their commitment
- if things do go awry, then it’s the way it’s handled that makes all the difference. With technology, things often do go wrong, and it’s the way it’s dealt with that really matters. Shawn really aced this!
- the prompt responses received when phoning, mailing or WhatsApping were actually astounding in a country where we’re used to phones usually going unanswered and all communications being ignored. Particularly after hours (late Friday evening and Sunday morning) we were dealt with in an ultra fast and friendly fashion.
So much appreciated!
Just FYI, a few things we particularly appreciated were that
- your staff are empowered to say that, if a mistake has been made on the website, the company will honour their commitment
- if things do go awry, then it’s the way it’s handled that makes all the difference. With technology, things often do go wrong, and it’s the way it’s dealt with that really matters. Shawn really aced this!
- the prompt responses received when phoning, mailing or WhatsApping were actually astounding in a country where we’re used to phones usually going unanswered and all communications being ignored. Particularly after hours (late Friday evening and Sunday morning) we were dealt with in an ultra fast and friendly fashion.
So much appreciated!
BM
Barbara M's update28 Jun 2022, 11:47
Reviewer Update
Wow! What a fabulous quick response 😄
Just FYI, a few things we particularly appreciated were that
- your staff are empowered to say that, if a mistake has been made on the website, the company will honour their commitment
- if things do go awry, then it’s the way it’s handled that makes all the difference. With technology, things often do go wrong, and it’s the way it’s dealt with that really matters. Shawn really aced this!
- the prompt responses received when phoning, mailing or WhatsApping were actually astounding in a country where we’re used to phones usually going unanswered and all communications being ignored. Particularly after hours (late Friday evening and Sunday morning) we were dealt with in an ultra fast and friendly fashion.
So much appreciated!
Just FYI, a few things we particularly appreciated were that
- your staff are empowered to say that, if a mistake has been made on the website, the company will honour their commitment
- if things do go awry, then it’s the way it’s handled that makes all the difference. With technology, things often do go wrong, and it’s the way it’s dealt with that really matters. Shawn really aced this!
- the prompt responses received when phoning, mailing or WhatsApping were actually astounding in a country where we’re used to phones usually going unanswered and all communications being ignored. Particularly after hours (late Friday evening and Sunday morning) we were dealt with in an ultra fast and friendly fashion.
So much appreciated!
Flight Centre South Africa's replyOfficial
28 Jun 2022, 13:30Dear Barbara,
Your feedback is priceless and we appreciate it so much. We are overjoyed reading your additional response and will definitely make sure that this reaches the team. ~A.C
Your feedback is priceless and we appreciate it so much. We are overjoyed reading your additional response and will definitely make sure that this reaches the team. ~A.C
Flight Centre South Africa's reply28 Jun 2022, 13:30
Official
Dear Barbara,
Your feedback is priceless and we appreciate it so much. We are overjoyed reading your additional response and will definitely make sure that this reaches the team. ~A.C
Your feedback is priceless and we appreciate it so much. We are overjoyed reading your additional response and will definitely make sure that this reaches the team. ~A.C