AEvS
Armandt Eduan van Staden

1 reviews | Active since Oct 2019

16 Apr 2022, 08:05

********** - No communication until deals have expired.

********** - I sent two emails, called three times and to date have not received an email response or quotation for the deal advertised - laid back Zanzibar for R7995.

I spoke to the same agent and followed up to no avail.

I desperately wanted to take my family on this vacation as this would allow all of us to go - it has since expired.

Horrible and dishonest representation.

0
Replies (3)
Flight Centre South Africa
Flight Centre South Africa's reply16 Apr 2022, 08:40
Official
Dear Armandt 

We are truly sorry that your experience had not reflected the customer journey we want for our customers. We appreciate the chance to learn from your experience and will put our Customer Experience team in touch with you to look into what went wrong here. 

~E.M. 

AEvS
Armandt Eduan van Staden's update23 Apr 2022, 14:18
Reviewer Update
To date have heard nothing from flight centre - this in my view confirms the dishonesty.

Misrepresentation of specials / deals is *****.
Flight Centre South Africa
Flight Centre South Africa's reply23 Apr 2022, 18:04
Official
 Dear Armandt
We are truly sorry to hear that your matter has not been attended to. A Customer Experience expert will be in contact with you on Monday to further assist. ~T.M