MB
Magnell B
1 reviews | Active since Feb 2023
06 May 2023, 17:51
Fligth Centre The Grove
Flight Centre The Grove Bad service, or rahter NO SERVICE at all.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
06 May 2023, 17:56Dear Magnell,
Thank you for taking the time to leave us this review and for letting us know that the team has disappointed you. We're truly sorry for your experience and would like to get to the bottom of what went wrong.
Our Customer Experience team will make direct contact with you on Monday to assist.
~A.C
Thank you for taking the time to leave us this review and for letting us know that the team has disappointed you. We're truly sorry for your experience and would like to get to the bottom of what went wrong.
Our Customer Experience team will make direct contact with you on Monday to assist.
~A.C
Flight Centre South Africa's reply06 May 2023, 17:56
Official
Dear Magnell,
Thank you for taking the time to leave us this review and for letting us know that the team has disappointed you. We're truly sorry for your experience and would like to get to the bottom of what went wrong.
Our Customer Experience team will make direct contact with you on Monday to assist.
~A.C
Thank you for taking the time to leave us this review and for letting us know that the team has disappointed you. We're truly sorry for your experience and would like to get to the bottom of what went wrong.
Our Customer Experience team will make direct contact with you on Monday to assist.
~A.C
Flight Centre South Africa's replyOfficial
31 May 2023, 14:45Dear Magnell
We trust you are well.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced. We assure you that this is not the level of service we aspire too.
Your feedback in this regard has been taken on board and we will do our very best to ensure a process is enforced to ensure continuity of service when consultants are out of the store.
Upon receipt of your complaint, we shared your feedback with the consultant and her respective leaders. We confirm the leader of The Grove has attempted to reach out to you in this regard to no avail.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
We trust you are well.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced. We assure you that this is not the level of service we aspire too.
Your feedback in this regard has been taken on board and we will do our very best to ensure a process is enforced to ensure continuity of service when consultants are out of the store.
Upon receipt of your complaint, we shared your feedback with the consultant and her respective leaders. We confirm the leader of The Grove has attempted to reach out to you in this regard to no avail.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Flight Centre South Africa's reply31 May 2023, 14:45
Official
Dear Magnell
We trust you are well.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced. We assure you that this is not the level of service we aspire too.
Your feedback in this regard has been taken on board and we will do our very best to ensure a process is enforced to ensure continuity of service when consultants are out of the store.
Upon receipt of your complaint, we shared your feedback with the consultant and her respective leaders. We confirm the leader of The Grove has attempted to reach out to you in this regard to no avail.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
We trust you are well.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced. We assure you that this is not the level of service we aspire too.
Your feedback in this regard has been taken on board and we will do our very best to ensure a process is enforced to ensure continuity of service when consultants are out of the store.
Upon receipt of your complaint, we shared your feedback with the consultant and her respective leaders. We confirm the leader of The Grove has attempted to reach out to you in this regard to no avail.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M