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Lizette M

1 reviews | Active since May 2009

19 Jun 2023, 10:42

Flights

Called Flight centre 2 weeks ago to enquire about flights to USA. Spoke to a guy who promised that he will find out and come back to me and send mail. He also assured me that I will be able to book now already for May 2024. Since today I did not hear from him. Called them last week and spoke to a guy who was extremely rude and he told me I can't book now already. At first he did not even offer to assist after he told me they have 2000 people working there and how is he suppose to know the previous guy. After I asked him if he can assist he did so half heartedly. Dis not listen to my request properly. This service is shocking to say the least especially for a pensioner like me that need guidance on their first flight overseas. I am surely going to make use of another travel agency if I want to book my ticket.

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply19 Jun 2023, 10:46
Official
Dear Lizette, 

Thank you for taking the time to provide us with your feedback and we sincerely apologise for the level of service you received. Our Customer Experience team will look into this and will get in contact with you directly. 
~A.C 
Flight Centre South Africa
Flight Centre South Africa's reply20 Jun 2023, 14:45
Official
 Dear Lizette,  Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter. We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are assisting our customers in a timely manner and maintaining a high level of professionalism at all times. We regret that we have failed you and we would appreciate the opportunity to restore your faith in our company once again. Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. 

~L.T.M