1 reviews | Active since May 2020
Flight centre...flying away with my money?
I have booked 2 return tickets to brazil in March with flight centre. Soon after it was announced that we could not travel due to covid. The flight centre consultant decided to book for my flights to be kept open on condition that I fly before 12 December 2020 and return before end March 2021. She advised against asking for a refund because I would only be able to get R5000 back. I then agreed to keep it open. In the meantime the agent got transferred. A new consultant took over, but I found that none of these consultants made any effort to assist me. I eventually asked the new one to assist me to get a refund as it was all over the news that airlines were now paying passengers their full refunds. I was told that it can take up to 12 weeks before a refund can be made. Well, it is now close to 12 weeks, and yesterday the consultant advised they have not received any feedback from the airline. Again, the consultant has failed in giving it any urgency. Please assist as I cannot afford to lose so much money.
We are terribly sorry to hear that you were not well taken care of. We pride ourselves on always ensuring that you have an expert taking care of you and we appreciate you letting us know that this had not been your experience.
Although there have been definite delays in refunds being received from airlines, which at times can take longer than 12 weeks, we would appreciate the opportunity to understand where in the process your refund application is and if any assistance can be offered going forward.
If you can please share your details with our Customer Experience team on customerATfctg.co.za (kindly replace AT with the @ sign) and a Customer Experience expert will be in touch with you directly.
~E.M.
We are terribly sorry to hear that you were not well taken care of. We pride ourselves on always ensuring that you have an expert taking care of you and we appreciate you letting us know that this had not been your experience.
Although there have been definite delays in refunds being received from airlines, which at times can take longer than 12 weeks, we would appreciate the opportunity to understand where in the process your refund application is and if any assistance can be offered going forward.
If you can please share your details with our Customer Experience team on customerATfctg.co.za (kindly replace AT with the @ sign) and a Customer Experience expert will be in touch with you directly.
~E.M.