1 reviews | Active since Mar 2018
FLIGHT CENTRE - USLESS!
They processed 2 payment for the same airline ticket purchase. I alerted them, provided proof and hear nothing other than platitudes that they were "looking into it" for DAYS. They went quite for a few days then I received a letter stating it has come to their attention they have double charged several customers and now that the bank has paid them they are prepared to refund affected customers. 2 things come to mind - they should have known - I TOLD THEM AND GAVE THEM PROOF, and why they were only prepared to begin the process of fixing the problem only after they have been paid the duplicated charges is not correct. They should have contacted us, explained, got our bank details and refunded long ago.
Dear jacques-alhadeff
Thank you for your comments posted on the Hello Peter website. We apologise once again for the inconvenience experienced and confirm that we have afforded feedback directly to you regarding the matter as well as proof of payment for the outstanding amount.
We have rectified the matter to the best of our ability, however understand the inconvenience experienced. We remain at your disposal should you require any additional information at this time. You are welcome to reach out to the team leader for our Customer Care department who you have been liaising with this during this time.
Kind regards
FCTG Team
Dear jacques-alhadeff
Thank you for your comments posted on the Hello Peter website. We apologise once again for the inconvenience experienced and confirm that we have afforded feedback directly to you regarding the matter as well as proof of payment for the outstanding amount.
We have rectified the matter to the best of our ability, however understand the inconvenience experienced. We remain at your disposal should you require any additional information at this time. You are welcome to reach out to the team leader for our Customer Care department who you have been liaising with this during this time.
Kind regards
FCTG Team