TH
Thinus H

1 reviews | Active since Jul 2019

12 Jul 2019, 16:08

FLIGHT CENTRE USING CUSTOMER REFUNDS FOR CASHFLOW

Absolute a disgrace that a Corporate entity like Flight Centre take 17 days and still no sign of the refund that they processed. Excuses from the refund is stuck with FNB to FNB failed to process the transaction to refund transactions between FNB and Standard bank is done manually. Why not be honest and say Flight Centre has set their credit card machines to process refunds after 21 days? Normally this is the first sign of financial issues when companies a using their customers money to fund their operations.

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply12 Jul 2019, 16:31
Official
Dear Thinus 

We understand that this has been a frustrating experience for you and appreciate you reaching out to us to share your experience with us. 

We would appreciate the opportunity to get to the bottom of this and to investigate exactly what went wrong. We would never want our customers to be inconvenienced and take your concerns extremely seriously. 

If you can please provide us with more details at ***. 
~E.M.